"Customer Service Manager"

Job Details

Posting Details

Title Information

Security Sensitive Position?
Yes

Hours of Work
8:00 AM - 5:00 PM M-F

Position Details

Position Information

Posting Number
TSU203637

Official TSU Title
Customer Service Manager

Grant Title
yes

Job Description Summary / TWC Summary

Under general supervision, manages a variety of administrative and clerical functions related to the business operations, functions, and activities of the department or division. Performs and completes special projects and provides customer service and administrative support for registration and enrollment service functions, operations and activities.

Essential Duties Summary

• Coordinates projects to assist with enrollment services for admission and enrollment.
• Provides diverse customer service of a highly skilled nature for enrollment and registration support units.
• Manages and organizes office operations and procedures such as tracking budget expenses, collection of payroll Information, personnel Information management, travel forms, filing systems, requisition of supplies, and other administrative services.
• Develops resources and techniques to enhance timely and efficient workflow and office productivity.
• Serves as administrative liaison for department and resolves problems with Internal and external contacts. Collaborates with supervisor to update departmental policies and procedures.
• Coordinates calendar of appointments, meetings, conferences, special events and travel arrangements. Prepares department meeting agendas and materials and transcribes minutes of meetings.
• Performs other Job-related duties as assigned.

% FTE
1.0

Hiring Range
$55,038.89-$70,174.59

Education

Required:
Some college or associate degree (A.A.) and/or vocational or technical school and/or specialized training or certification

Required Licensing/Certification
None Required.

Knowledge, Skills, and Abilities

Knowledge of:

• Policies, procedures, and practices.
• Other Job-related software and systems.
• Microsoft Office Professional or similar application.

Skill In:

• Detail oriented.
• Multitasking and time management.
• Problem-solving and decision-making.
• Writing documents.
• Both verbal and written communication.

Ability to:

• Use other Job-related software and systems.
• Ability to maintain the security or Integrity of critical Infrastructure, which may Include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

Work Experience

Required:
Three (3) years to five (5) years of related experience.

Working/Environmental Conditions

• Routine office environment.
• Sitting or standing In one location much of the time.
• Some stooping, lifting or carrying objects light weight may be required. Use of video display terminal.

Close Date
02/19/2026

Open Until Filled (overrides close field)
No

Special Instructions to Applicants
Open to all applicants.