Customer Service Officer, SUSS Academy (Temp)
Customer Service Officer, SUSS Academy (Temp)
Hotline Support
Answer incoming hotline calls in a professional and courteous manner.
Listen to callers’ enquiries, concerns, or requests and obtain relevant information.
Record caller details and case information accurately in the designated system or log sheet.
Escalate urgent or complex matters to the appropriate staff member.
Administrative Support
Support other ad hoc administrative duties assigned by supervisors.
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