Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as
one university. Johns Hopkins University Press seeks a Journals Customer Service Representative (CSR) who will join a team of exceptional professionals committed to bringing the benefits of discovery to the world by providing global access, impact, and influence for the scholarship that we publish and distribute. This position will help to ensure that the Press is a leader in the selection and development of innovative ideas and scholarship; the creation of pioneering technologies to enhance discovery and learning; and the connection of people to the most trusted knowledge from global researchers, scholars, and educators. The CSR will provide excellent customer support services to journal subscribers, membership societies, and other clients of the Johns Hopkins University Press Journals Publishing Division. This frontline position will be responsible for order/payment processing and subscription fulfillment for journals published by the Press and its clients. The CSR will also serve as a customer service liaison with membership organizations and their members, and will see that all records are accurately maintained. This position is an interactive, operational part of the Press. This position reports to the Journals Customer Service Assistant Manager. The Press is committed to honoring every person’s inherent dignity as human beings and making that the foundation of our organizational culture. We proactively find ways to ensure opportunities that promote diversity, equity, inclusion, and access. We strive to publish courageously, giving voice to groundbreaking ideas. We support each other and our stakeholders and envision a future where knowledge enriches the lives of every person. The successful candidate will join a welcoming community that is inclusive and values the contributions and perspectives of individuals from all backgrounds Specific Duties & Responsibilities Process incoming order requests; process credit requests; process payments; answer telephone and e-mail inquiries. Assist with month-end reporting to clients. Handle customer order problems and work with the customer to resolve any issues. PC knowledge and general bookkeeping are necessary. Interact with retail stores, wholesalers, college professors, staff members of clients. Other duties as assigned. Minimum Qualifications High School Diploma or graduation equivalent. Two years customer service experience required. Additional education may substitute for some required experience, to the extent permitted by the JHU equivalency formula. Classified Title: Customer Service Representative Role/Level/Range: ATO 37.5/02/OC Starting Salary Range: $16.10 - $25.90 HRLY ($40,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30 am - 5:00 pm FLSA Status: Non-Exempt Location: Hybrid/Homewood Campus Department name: Journals Fulfillment Personnel area: Academic and Business Centers The successful candidate(s) for this position will be subject to a pre-employment background check. If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly. During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. Equal Opportunity Employer Note: Job Postings are updated daily and remain online until filled. EEO is the Law Learn more: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Important legal information http://hrnt.jhu.edu/legal.cfm
