"Customer Service Representative"

Our Customer Service Representatives provide outstanding client care for our students, instructors, and external customers. The winning candidate will be self‐starting, enjoy the smallest details, be highly customer‐care oriented, exceedingly organized, eternally upbeat, and always seeking perfection. We are looking forward to having you join our team if you possess strong people skills, great phone etiquette, elevated computer capabilities, and a well‐established good sense of humor.

Customer Service Representatives work closely with our Dispatch, Operations, and Accounting Departments. They conduct all customer financial transactions and administer customer accounts. They assist in the management of the FITA Pilot Shop by identifying and maintaining proper inventory levels through consistent tracking and ordering.

Responsibilities Include:

• Warmly greet customers and answer phones while referring customers to appropriate departments and personnel. Ensure all customer requests are satisfied in a timely manner
• Conduct sales transactions; perform data entry to compute sale prices for goods and services, total purchases, process cash, credit card, and check payments for goods and services
• Maintain electronic records of financial transactions; prepare and present reports on expenditures and revenue
• Prepare invoices, purchase orders, shipping, and receiving documents
• Maintain inventory of Pilot Shop Store; tracks sales and determines quantity levels of inventory line items based on frequency of demand/sales
• Maintain customer accounts and billing information; collect and process payments
• Closely work with FITA accounting department in identifying inconsistencies and solutions, using established procedures as required
• Maintain client lobby and lounge area; buy office supplies, lounge supplies, and other peripheral items using approved vendors
• Serve as LaserGrade test proctor when required
• Additional duties as assigned by the Operations Manager

Education/Requirements:

• High School Diploma
• College Degree preferred, but not required
• Exceptional verbal communication skills and the ability to work in harmony with individuals of differing cultures and ethnic backgrounds
• MS Office proficient
• Positive can‐do, team‐player attitude
• Ability to work a flexible schedule, including weekends, evenings, and holidays
• Experience in retail sales and point-of-sale software preferred
• Customer Service background required