"Customer Service Representative"

Job Details

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Job Title: Customer Service Representative

Department: Engineering | Fixed Base Operation

Serves as first point of contact for customers at The Ohio State University (OSU) Airport and prepares the full service fixed based operation (FBO) for opening and/or closing; greets customers over the phone or in person and answer questions regarding OSU aviation program, FBO services, extracurricular and community events hosted at airport, etc.; utilizes two-way radio to dispatch requests from customers to line service staff for services; refers customer service issues to a higher authority for further resolution or action; performs manual tasks related to retail services; provides clerical assistance with operations car rental services; maintains accurate and complete records of services and phone logs; registers transient aircraft and pilots upon arrival and update electronic schedule board; communicates with private and corporate flight crews to ensure the customer demands are met accurately and on time; oversees scheduling, coordinating, and billing of all Knowlton Flight Center meeting rooms; acts as a lead worker over student employees and assists with assigning and providing instructions on various tasks; performs other administrative tasks as assigned.

Additional information: Works weekends, evenings, and holidays; hours and days off will vary. The Ohio State University airport and FBO.

Additional Information:

Qualifications:

Education:

Required: Per Classified Civil Service Specs or equivalent education/experience

Experience:

Required: 1 year of experience in customer service or communications, demonstrated experience using computers, file management, and document preparation and distribution. Knowledge of Microsoft Office Suite.

Desired: Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment.

The target hiring range for this job profile is $16.65 - $21.77. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Location: Knowlton Executive Terminal (1019)

Position Type: Regular

Scheduled Hours: 25

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.