Job Summary
Customer Service Representatives
This position provides outstanding customer service and
administrative support to all programs (and their students!) at
Continuing Education, University Connected Learning at the
University of Utah. We are constantly adapting to the needs of an
expanding and diverse student population and are seeking candidates
looking for opportunities for growth and creativity to meet these
needs.
The value of being an employee at the University of Utah goes far
beyond your base salary, so we
encourage you to carefully consider and compare our total package
offer. This package includes a variety of excellent employee
benefits, including health care coverage, retirement plans, and
paid leave time and holidays, as well as other valuable benefits,
services, and programs such as tuition reduction. One example is
the U's retirement benefits which amount to a 14.2% contribution in
addition to your annual salary.
Learn more about the great benefits of working for
University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job
levels and associated pay rates based on their business need and
budget.
Responsibilities
Customer Service Representative, II
- Assist internal and external customers via phone, email, and
in-person with questions about enrollments,
payments, refunds and general class information: 35%
Prepare and reconcile daily, weekly, and quarterly auditing
reports on enrollments and payments: 15%
Receive and post student and departmental payments: 15%
Attend meetings to embed with programs, receive training, and
stay updated on University issues: 5%
Perform data entry related to enrolling, dropping and
transferring students in noncredit classes: 20%
Miscellaneous administrative tasks as assigned: 10%
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education
can be substituted for 1 year of directly related work experience
(Example: bachelor's degree = 4 years of directly related work
experience).
Department may hire employee at one of the following job
levels:
Customer Service Representative, I: Requires
little to no related experience.
Customer Service Representative, II: Requires at
least 1 year of related experience.
Preferences
Strong attention to detail; ability to respect confidentiality of
sensitive records and maintain professionalism and neutrality;
interest in performing and optimizing support functions within
larger organizations.
Special Instructions
Requisition Number: PRN46136B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday – Friday, 8 AM – 4 PM with
some flexibility.HYBRID WORK OPPORTUNITY: Employees must reside in
the state of Utah but will have the opportunity to work a hybrid
schedule of in person and remote work.
Department: 02198 - Finance & Ops
Location: Campus
Pay Rate Range: 19.00
Close Date: 10/12/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9806191"">https://utah.peopleadmin.com/postings/208897
je-13562fcc0ead4900a38cfdc120d41f46
