Customer Service Worker-Usher/Backstage (Continuous)
Closes:
Salary: $17 – $25 per hour
52
Customer Service Worker-Usher/Backstage (Continuous)
Nov 20, 2026
Location
18111 Nordhoff St, Northridge, CA 91330, USA
California State University, Northridge
Type
Part time, Staff / Administration
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CSUN strives to be a destination workplace, where everyone
understands that they belong to a community that is vital in
advancing student success and providing exemplary service to all
stakeholders. We foster an environment of success, both for our
students and our employees. We have a relentless passion for
celebrating diversity, equity, and inclusion as well as being an
employer of choice. You will also have the opportunity to realize
your own personal goals and be recognized for the work you do, and
enjoy the unique value the CSUN community can offer. If this sounds
like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun.
Major Duties
Under the general supervision of the House Manager, the Customer
Service Worker (CSW) provides customer service support for events
at the Younes and Soraya Nazarian Center for the Performing Arts
(The Soraya) and other campus theaters supported by The Soraya such
as the Plaza del Sol Performance Hall.
Refers matters as required to team supervisor and works across
various customer service teams, including Audience Services,
Artists Entrance, and/or Production Hospitality.
Performs customer service duties including scanning or tearing
of tickets and distributing programs, and assists patrons with
finding their seats and late seating.
Assists with the enforcement of policies pertaining to patron
possession of large personal items, food and beverage, and use of
recording devices within the theatre.
Current American Heart Association or Red Cross CPR, AED and/or
First Aid, and TIPS (Training for Intervention Procedures)
certifications are preferred.
Catering or food service experience is a plus.
Knowledge, Skills, & Abilities
Knowledge of theatre etiquette, standards and protocol,
performing arts center and university facilities, policies, and
organization is a plus.
Displays excellent customer service skills and the ability to
effectively work crowd control; excellent verbal communication
skills; flexibility and patience when interacting with others.
Ability to establish and maintain strong working relationships
with colleagues, team supervisors, artists/artist management,
rental clients, and patrons; to be courteous and communicative and
maintain the highest standard of professionalism and customer
service at all times.
Ability to work in a fast-paced environment both independently
as well as part of a team, under the pressure of time
deadlines.
Employee may be required to use personal protective equipment
(PPE) in accordance with Federal, State, and County Public Health
directives in various aspects of their work.
Pay, Benefits, & Work Schedule
Classification: 0101 / Helper/Aid / 0
The anticipated HIRING RATE is $16.90 per hour. The salary
range for this classification is: $16.90 - $25.36 per hour.
HOURS: Intermittent, on-call; hours and schedule vary. May
include evenings and weekends.
This is a Temporary position; end date to be determined.
General Information
Applications are currently being accepted to establish a
Helper/Aid POOL. Applications for these on-call positions will be
accepted on a continuing basis through July 30,
2027 or until an adequate number of applications have been
received.
This position is sensitive as designated by the CSU.
A background check (including a criminal records check) must be
completed satisfactorily. Failure to satisfactorily complete the
background check may affect the application status of applicants or
the continued employment of current CSU employees who apply for the
position.
The person holding this position may be considered a 'mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements outlined in CSU
Executive Order 1083 as a condition of employment.
Per the California State University (CSU) Out-of-State
Employment Policy, the CSU is a state entity whose business
operations reside within the State of California and prohibits
hiring employees to perform CSU-related work outside of
California.
Please note: California State University,
Northridge (CSUN) is not currently sponsoring staff or management
positions for H-1B employment visas. Applicants must be authorized
to work for any employer in the United States.
Education Code 89521 Requirements: Applicants will be required
to disclose whether they have received a final administrative
decision or final judicial decision determining that they have
committed sexual harassment within the last 7 years only after a
determination is made that they meet the minimum qualifications for
the position, and before an offer of employment is extended.
Applicants who reach the final stages of the application process
must also sign a release form that authorizes the release of
information by the applicant's current and/or former employers to
the CSU concerning any substantiated allegations of
misconduct.
Candidates should apply by completing the CSUN online
application. To apply and for more detailed information on the
application and hiring process, please visit this link: www.csun.edu/careers
The CSU recommends that faculty, staff, and students who
are accessing campus facilities at any university location be
immunized against SARS-CoV-2, the virus that causes COVID-19, and
that all individuals who access any in-person program or activity
(on- or off-campus) operated or controlled by the University follow
COVID-19 vaccine recommendations adopted by the U.S. Centers for
Disease Control and Prevention (CDC) and the California Department
of Public Health (CDPH) applicable to their age, medical condition,
and other relevant indications and comply with other safety
measures established by each campus.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination
based on Age, Disability (physical or mental), Gender, Gender
Identity (including Nonbinary or Transgender), Gender Expression,
Genetic Information, Marital Status, Medical Condition,
Nationality, Pregnancy or related conditions, Race or Ethnicity
(including color, caste, or ancestry), Religion or Religious Creed,
Sex (including Sex Stereotyping or Sex Characteristics), Sexual
Orientation, and Veteran or Military Status. Our nondiscrimination
policy is outlined in the Interim
CSU Nondiscrimination Policy. Reasonable accommodations will be
provided for applicants with disabilities who self-disclose by
contacting Talent Acquisition at 818-677-2101.
AcademicJobs.com is the premier platform to discover CSUN jobs, connecting talented professionals with rewarding career opportunities at one of California’s leading public universities. California State University, Northridge (CSUN), located in Northridge, California, in the heart of the San Fernando Valley, is renowned for its commitment to academic excellence and inclusive education, making CSUN uni jobs highly appealing to academics and professionals globally. CSUN careers offer a dynamic and supportive environment for individuals to thrive. CSUN university careers span a diverse range of disciplines, reflecting the university’s key areas of academic specialization, including business, education, health sciences, engineering, and media arts. Employment CSUN includes roles such as faculty instructors, research fellows, lecturers, and professional staff positions, catering to various expertise levels. For those pursuing CSUN jobs Northridge, the university’s vibrant campus provides a collaborative workplace in a diverse and culturally rich region near Los Angeles. CSUN vacancies and job postings are showcased on AcademicJobs.com, where candidates can explore opportunities in teaching, innovative research, and administrative roles. Jobs at CSUN cover fields like kinesiology, environmental science, and film production, aligning with the university’s mission to empower students and address societal challenges. Each CSUN vacancy is an opportunity to contribute to a transformative academic community dedicated to student success and equity. California State University, Northridge Employment Opportunities are extensive, with CSUN job Opportunities ranging from academic faculty to technical and operational roles. A CSUN Career offers the chance to join an institution that values diversity, innovation, and community engagement. CSUN uni openings are regularly updated on AcademicJobs.com, ensuring access to the latest CSUN vacancies. Jobs at CSUN uni are ideal for those passionate about advancing education and societal impact. CSUN job postings include positions in psychology, communication studies, and professional services such as student services and IT support. CSUN Employment through AcademicJobs.com connects talented individuals with CSUN Uni vacancies, providing a seamless pathway to join a forward-thinking university driving progress in California and beyond.
