1. Responsible for greeting customers for the Service Center and
works to resolve more complex questions and issues.
2. Aids in the development of procedures and training materials
for Center HRMS and Finance classes.
3. Coordinates and conducts training classes as well as
implements online classes via the web.
4. Oversees the set-up of email accounts for Service Center
staff.
5. Reviews daily audit reports and assists with maintaining
integrity of the data.
6. May assist with performance assessment of the university's
customer service needs; assists with developing business solutions
to address those needs.
7. Assists with processing and data entry of transactions.
8. Performs other job-related duties as assigned.
Career Ladder Levels: Sr Customer Service Specialist // Customer
Service Specialist
Department is willing to accept education in lieu of
experience.
Department is willing to accept experience in lieu of
education.
MQ: Requires specialized training in basic trades, principles,
procedures, practice, routines or techniques in a specific area or
trade which might normally be acquired through up to 18 months of
education or training beyond the high school level. Vocational
competence in the operation of mechanical or electronic equipment
may be required.
Requires a minimum of three (3) years of directly job-related
experience.
PeopleSoft experience is a plus.
All positions at the University of Houston-System are security
sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal
Opportunity Institutions. Everyone is encouraged to apply.
