General Description
Receive, Update and Upload all customer Requirements and ensure on-time delivery
Responsibilities
Generate daily shipping plan to meet all customer requirements, and provide production control with target quantities by part numbers required to achieve 100% compliance vs shipping plan
Collect all designated customer requirements via EDI & e-mail.
Process releases and aggregate customer requirements
Maintain Daily Shipment Report to generate the upload for sequential production.
Attend daily Material/Production/Customer Service meeting to identify any potential risk to prevent manufacturing the required finished products and generate a contingency plan to accommodate the issue.
Establish good working relationships with our Customer Contacts and demonstrate our Core values of Trust, Challenge and Modesty.
Generate BOL/Manifest, truck sheets and applicable International Documents for each shipment of designated customers
Process system billing transactions after the order has been dispatched
Process ASN’s, meeting each customer’s requirement to ensure logistic compliance.
Monitor Customer variance report to identify increase/decrease percentages outside of the contractual tolerance to ensure capacity or material supply can be accommodated. Communicate any issues Internally/Externally to develop a plan that satisfies Manufacturing and the Customer.
Generate the next day Shortage list, Plan vs Schedule. Actively monitor any potential issues. Communicate any concerns internally and externally immediately, to begin mediating any actions that are forthcoming.
Maintain the Print on Demand, AIT Systems and the BOL to ensure label compliance.
Maintain full compliance with all customers required processes in regard to MM0G, MP&L etc.…
Complete any additional assigned duties from Management or Direct Report Supervisor
Job Requirements
Work Experience
Prefer 2+ years’ experience in Customer service-related field
Familiar with Microsoft Programs, MRP Systems and Warehouse Management Systems
Inventory Management
Strong background in Verbal and Written Communication
Education
High School Diploma or Equivalant
Knowledge, Skills and Abilities
Analytical Thinking Process [Identify Root Cause, Develop Corrective Actions]
Ability to Manage Time and Prioritize Responsibilities
Develop reports to Monitor Compliance, Performance and Identify Potential Risk
Ability to process customer releases and manage variances accordingly
Ability to develop good working relationships, and negotiate agreements with assigned customers
Represent SL in a positive manner, while demonstrating the 3 Core Values.
PI750962a574f6-38265-41451180
Requirements
- <p></p>