Cybersecurity Clinic Program Manager

PRIMARY PURPOSE

The Cybersecurity Clinic Program Manager within Information Technology reports directly to Ann Harris. This role is primarily responsible for developing, coordinating, and managing systems that support meaningful student engagement with community clients across multiple institutional programs, including partnership development, student cohort support, and assessment of learning outcomes and client satisfaction. The ideal candidate will possess strong project management skills, experience building collaborative partnerships, and a demonstrated commitment to student development and community engagement. To be successful in this position, the individual must excel at coordinating across diverse stakeholders, creating clear processes and communication pathways, supporting student leadership and professionalism, and implementing effective assessment practices that strengthen both student learning and client relationships.

This is a six-year, grant-funded position. Reappointment and continued employment throughout this period are subject to ongoing availability of funding and the successful renewal of the grant.

ESSENTIAL DUTIES

Community Partnership Development and Client Engagement

• Develop and sustain partnerships with community clients through the Small Business Legal Clinic, Community Counseling Center, Teacher Education Program, and the Bates Center for Entrepreneurship and Leadership
• Identify, assess, and onboard new client opportunities that align with student learning goals and program capacity
• Coordinate communication and expectations between community clients and institutional programs
• Serve as L&C representative and contribute to The Consortium of Cybersecurity Clinics organization
• Maintain clear documentation of client relationships, project scope, and engagement timelines using shared project tracking tools

Student Engagement and Cohort Leader Support

• Guide student cohort leaders in building skills in communication, professionalism, and adaptability when working with clients
• Coordinate student participation in community-based projects across programs and academic terms
• Provide structure, resources, and coaching that support student readiness for client engagement
• Monitor student participation and address challenges to ensure a positive and professional client experience

Project and Program Management

• Design and implement systems that organize student-client engagement across multiple departments and timelines
• Facilitate regular check-ins with program partners to align expectations, timelines, and outcomes
• Track project milestones, deliverables, and responsibilities using project management software and shared planning tools
• Create repeatable processes that support scalability and consistency of the program

Assessment, Evaluation, and Continuous Improvement

• Develop assessment tools to measure student learning outcomes and satisfaction
• Collect and analyze client feedback to evaluate program effectiveness
• Use data to recommend improvements to processes, partnerships, and student preparation
• Prepare summary reports that demonstrate program impact for internal and grant reporting purposes

Cross-Departmental Collaboration and Communication

• Collaborate with faculty, staff, and program leaders across the Law School, Graduate School, and Bates Center
• Communicate program updates, expectations, and outcomes to stakeholders through meetings, reports, and shared documentation
• Support alignment between academic programs and community engagement initiatives
• Contribute to a culture of inclusion, professionalism, and shared responsibility across participating programs

Other Duties as Assigned

KNOWLEDGE, SKILLS, ABILITIES, & BEHAVIORS

• Proficient in project management principles, including planning timelines, coordinating stakeholders, and tracking deliverables using tools such as Asana, Trello, or Microsoft Planner
• Excellent communication across varied audiences, including students, faculty, staff, and community partners, with clarity, professionalism, and consistency
• Superior organization and documentation practices using shared platforms such as Google Workspace, Confluence, or similar tools.
• Extremely strong relationship-building that fosters trust, accountability, and collaboration with internal and external partners
• Proficient interpretation and use of assessment data to evaluate program effectiveness and inform continuous improvement
• Excellent facilitation of group discussions, coaching conversations, and collaborative meetings in both in-person and virtual environments using virtual meeting and chat platforms.
• Superior adaptability when navigating changing timelines, priorities, and stakeholder needs
• Extremely thoughtful support of student growth in professionalism, communication, and client engagement readiness
• Proficient creation of clear processes and repeatable systems that support consistency across programs
• Excellent written communication for reports, summaries, and stakeholder updates
• Superior time management that balances multiple projects, academic calendars, and partner expectations
• Extremely strong commitment to promoting inclusion in the workplace through respectful communication, collaborative practices, and awareness of varied perspectives

REQUIRED EDUCATION / EXPERIENCE

• Bachelor’s degree in education, public administration, nonprofit management, business, information technology, cybersecurity, instructional design, or a related field
• Three years of experience in information technology, cybersecurity, project management, program coordination, or partnership development
• Experience coordinating work across multiple stakeholders with competing timelines and priorities
• Experience supporting learning, training, or skill development for students or emerging professionals
• Experience building and maintaining external partnerships or community relationships

PREFERRED EDUCATION / EXPERIENCE

• Master’s degree in education, public administration, nonprofit management, business, or a related field
• Five years of experience in project management, program leadership, community partnership programs, information technology, or cybersecurity.
• Experience designing assessment methods and evaluating program outcomes
• Experience supporting student engagement initiatives, cohort-based learning, or experiential learning programs
• Experience in cybersecurity methodology or concepts, specifically risk assessment, penetration testing and use of related tools
• Experience working in higher education settings
• Preferred Tech: Workday, Google Workspace, SharePoint, Excel, Asana or similar project tracking platforms

WORK SCHEDULE

• Full Time/Part Time: Full Time
• Schedule: 37.5 hours per week, Monday through Friday
• Benefit Eligible: Yes
• Travel: Occasional local travel to community partner sites and training, and promotional events
• Hybrid/Remote: This position is in person with limited hybrid flexibility based on departmental needs and institutional policy

PAY RATE

• FLSA Status: Exempt
• Starting at $60,000 per year, with consideration for experience