"DATA CENTER SUPPORT TECHNICIAN"

Hiring Department

Division of Information Technology

Job Description

This position performs the duties of Monitoring, Operates and Provides Support to the equipment in Telecom Data Center, and North Node Disaster Site along with enforcing Security Policy, and Monitors Infrastructure controls at both locations.

Monitor, Operate and Provide Support:

• Monitor system displays and messages
• Identify and take action to resolve systems problems
• Assist system owners with the problem resolution and system administration
• Restart computer systems as scheduled, requested or required.
• Respond to system generated requests
• Respond to change management requests
• Provide user help and support

Data center Management, Documentation and Communications:

• Create and manage console logs and task lists
• Create, implement and maintain documented standard operating procedures
• Document problems and resolutions in problem management database
• Publish data center procedures
• Produce input to management in planning for the installation of new equipment, uses of space and environmental needs

Security & Infrastructure Controls:

• Monitor and control access to the data center in accordance with the data center security policy
• Monitor fire control panel and respond to alarms.
• Monitor power and temperature

Special Projects:

Perform special projects and assignments as needed

Shift

3 day working shift rotations

Day Shift 7:00am - 8:20pm

Night Shift 7:00pm – 8:20am

This position will likely be filled for the night shift rotation

Minimum Qualifications

Applicant must be able to work long (12+ hour) shifts as well as lift and move 45 pounds. Applicant must be able to work independently and in a team environment.

Preferred Qualifications

Background in HVAC, plumbing or building repairs is desirable. Experience in Data Center or other critical environments is desirable.

Anticipated Hiring Range

Salary Range: $15.00 - $20.10 Commensurate with experience $15.00 - $20.10; Commensurate with experience

University Title: Data Center Support Technician

Sponsorship Information

Visa Sponsorship Information: Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.