Data Center Technician

Who We Are

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education, and community service goals of the University.

The Data Center Operations (DCO) team is responsible for the upkeep and maintenance of DCO-managed sites, their facility components, physical security, and other data center services related to these locations.

Your Role on the Team

Under the close supervision of the Supervisor, Production and Data Center Operations, the Data Center Technician applies basic IT professional concepts, working experience, OIT, UCI, and Data Center Operations policies/procedures to plan, troubleshoot, and execute a variety of low-complexity to moderately complex issues in the Data Center. Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Plans and executes device installations, colocation onboarding, facilitates and manages environmental monitoring, maintains inventory and capacity planning in our Sunbird Data Center Infrastructure Management (DCIM) tool for DC Ops-managed sites. Works with student workers and junior staff to plan and complete small projects and keep Data Center facility infrastructure and devices maintained and updated. Acts as a point of contact for data center facility matters, remote hands and location tasks, data destruction and salvage matters, and DCIM Subject Matter Expert (SME). Coordinates as liaison to Colocation customers and Facilities Management.

What It Takes to be Successful

Required:

• Basic knowledge of several areas of IT.
• Demonstrated ability to install software and troubleshoot basic problems with computing devices, peripherals and software. Basic understanding of system performance monitoring and actions that can be taken to improve or correct performance.
• Basic knowledge of computer security best practices and policies. Ability to put knowledge into practice.
• Ability to write technical documentation in a clear and concise manner.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Ability to work as part of a team.
• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
• Basic knowledge and proven work experience with the use of Microsoft office products.
• Adhere to OIT's cultural values: Collaboration, Respect, Trust, Transparency, Quality, Inclusiveness, Customer Centricity, and Learning and Growth.
• Bachelor's degree in related area and / or equivalent experience / training
• Less than 1 year of experience in data center operations.

Driver's License:

• Required to hold a valid drivers license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.

Preferred:

• Basic knowledge relating to the design and development of software.
• Basic understanding of data management operations and database administration.
• Working knowledge of Sunbird (or comparable) DCIM tool for asset management and capacity planning.
• Basic knowledge of HVAC and power distribution within a data center.
• Demonstrated experience racking and stacking computer equipment.

Special Conditions:

• May be required to work overtime, as needed.
• May require on-call coverage, as needed.