Database and Advancement Services Manager

About Oakton College

Educate. Empower. Transform

At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years, we've built a welcoming and inclusive community where students from all backgrounds and experiences thrive.

We're looking for passionate educators, professionals and leaders to join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make a difference and shape the future.

We provide dynamic learning environments that empower students and employees alike with campuses in Des Plaines and Skokie and a Health Careers Education Center in Evanston.

As a proud institution accredited by the Higher Learning Commission, Oakton is more than a college - it's a place where innovation, equity and lifelong learning drive everything we do.

Job Description

Basic Function and Responsibility: Serves as primary manager and technical subject matter expert for the Foundation's constituent relationship management database. Establishes and documents data protocols, providing ongoing training for team members to ensure data health and integrity. Strategic partner with the development and alumni relations team, conducting prospect research and collaborating to curate lists and reports that support relationship building, fundraising and stewardship initiatives.

Characteristic Duties and Responsibilities:

• As the subject matter expert and lead for the Foundation's constituent relationship management (CRM) system, Blackbaud's Raisers Edge, oversees data accuracy, system optimization, and training to maintain data accuracy and health, and support on-going operational process design and improvements.
• Sets up new funds, events, and online giving appeals to ensure reliable gift processing and, in coordination with the Foundation's financial leader, financial posting to the Financial Edge accounting system.
• Sets standards for gift processing, including gift splits and payment installments to support accurate timing for pledge reminders.
• Responsible for producing standardized and complex reports, queries, constituent lists, exports, and imports to the database.
• Utilizing strong communication skills, translates technical requirements and constraints into business-related terminology.
• Imports data from registrar and other sources as needed to add constituents to the database in alignment with coding standards.
• Responsible for data integrity and health updates for NCOA, duplicate identification, returned mail, and merging as needed.
• Leads set-up and refresh of system-generated gift receipt/acknowledgement letters.
• Responsible for the Foundation's prospect management systems, researching, benchmarking, and tracking.
• Manages vendor relationships with Blackbaud and other systems vendors.
• Leads the Foundation's participation in the annual Volunteer Survey of Education (VSE) for benchmarking.
• Supports Foundation staff in committee meetings with preparation of reports and data requested.
• Attends Foundation Board meetings and events to provide execution support.
• Serves as Foundation's liaison to Information Technology.
• Trains and manages department student workers related to database support projects.
• Exercises discretion in handling confidential materials.
• Performs other job-related duties as assigned.