"DBA (Tech) Programme Lead (3-year contract), SCIS"

DBA (Tech) Programme Lead (3-year contract), SCIS

• Operation
• Contract
• Employment Type
• Manager
• Experience Level
• Bachelor's Degree or equivalent
• Education Level
• Singapore | Closing On 08 Mar 2026
• Country
• Hybrid
• Working Arrangement

About Us

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Job Description

• This position is for School of Computing and Information Systems (SCIS).
• Academic & Programme Management:
• Lead end-to-end management of the DBA (Tech) programme, ensuring seamless execution, exceptional service delivery, and a premium experience for students who are likely to be high profile C-suite, C-1 or C-2 executives.
• Work with the SCIS stakeholders and partner university admissions team to develop and implement recruitment strategies to meet application, admission, and enrollment targets.
• Assist in the setup and maintenance of the DBA (Tech) website with SCIS Webmaster.
• Provide guidance and support faculty members on academic related matters, including exam administration, grading processes, and student assessments to ensure a seamless academic experience.
• Manage the formation and appointment of DBA (Tech) students' dissertation supervisors, formation of dissertation committee and other related admin matters.
• Develop and maintain a comprehensive repository of course materials, academic policies, and student portal updates.
• Manage billing, student account setup, course registration, scheduling, and evaluations, ensuring adherence to academic policies and deadlines.
• Work with professional translation service providers to translate, adapt, and localize academic materials of SMU's English-based systems and resources.
• Ensure compliance with institutional and regulatory requirements, including student records management.
• Work with DBA(Tech) senior management to set strategic priorities, optimize workflows, and establish best practices to enhance programme efficiency and impact.
• Student & Alumni Engagement:
• Serve as the primary point of contact for high-profile executive students, ensuring a high-touch, concierge-level service that meets their expectations.
• Proactively troubleshoot and provide timely solutions to help students navigate internal systems, processes, and procedures in case of language challenges.
• Oversee the planning and execution of high-value executive networking events, leadership workshops, and alumni engagement initiatives, strengthening the DBA (Tech) brand and long-term community.
• Maintain and leverage student and alumni databases for relationship management and long-term engagement.
• Establish a data-driven feedback mechanism to track student satisfaction, faculty effectiveness, and programme impact, implementing improvements accordingly.
• External Relations & Experiential Learning:
• Oversee international study segments, for both China-based students to study at SMU, and Singapore-based students to study at Fudan, ensuring an immersive and seamless global learning experience.
• Lead partnerships with industry leaders, multinational corporations, and partner universities to enhance experiential learning opportunities for participants.
• Develop and expand corporate and academic networks, creating opportunities for participant engagement beyond the classroom.
• Budgeting & Financial Oversight:
• Develop and manage the DBA (Tech) programme budget, ensuring financial sustainability and efficient resource allocation.
• Work closely with finance teams to ensure accurate forecasting, cost optimization, and revenue tracking, in alignment with SMU's business goals.
• Other Duties as Assigned:
• Support special projects, events and initiatives that align with the programme's long-term goals.

Qualifications

• Bachelor's degree. Having a Master's degree will be advantageous.
• At least 8 years of relevant working experience preferably in educational and/or public service setting.
• Prior experience relevant to this position or acquired in an Institute of Higher Learning (IHL) setting will be advantageous.
• A Professional Business Chinese Language Certification for non-native speakers will be advantageous as the successful candidate will be required to communicate with Mandarin-speaking stakeholders.
• Effectively bilingual with excellent communication (written and verbal) skills in English and Mandarin. Proficiency in Mandarin is preferred to support the needs of a diverse student population and facilitate communication with Mandarin-speaking stakeholders.
• Exceptional interpersonal skills to engage with diverse stakeholders and foster collaborative working relationships.
• Adept in using MS Office (Excel, Powerpoint, Word) and video conferencing tools (WebEx, Bluejeans, Zoom, MS Teams, Tencent Meeting/VooV) and social medica channels (LinkedIn, Instagram, Facebook, WeChat, Weibo, Xiao Hong Shu).
• Meticulous, hardworking, and possess strong organizational skills.
• Able to work independently and work under stress to meet tight deadlines.
• Flexibility to perform ad-hoc duties as needed.
• Able to travel to execute programme related activities.

Other Information

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Posted On 06 Feb 2026