Dental Patient Coordinator in Endo/Perio

JOB SUMMARY

The Dental Patient Coordinator provides dental office support to ensure patient satisfaction. This position schedules appointments, greets patients, answers general questions, and performs registration and check-in/out functions. This position also maintains various patient records and databases of information, collects and posts payments, and provides assistance to the clinical supervisor.    

PRIMARY JOB RESPONSIBILITIES

• Collects and posts payments; performs reconciliation at days end
• Schedules/reschedules all patient appointments in person and by phone; confirms appointments with patients; performs patient registration process; downloads and scans patient documents
• Answers phone calls and responds to inquiries related to patient concerns; refers, routes, and places calls and follow-up calls; obtains additional patient information as directed
• Gets and assists all patients and visitors; maintains a clean, professional and organized front office space; maintains patient lobby in excellent condition
• Records and maintains clinic schedules in the departments scheduling software
• Provides assistance to faculty and residents
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of University policies and procedures
• Knowledge of the office practices and procedures
• Knowledge of the operation of modern office equipment including computers
• Excellent interpersonal/human relations skills and ability to work with other people
• Excellent verbal and written communication skills
• Excellent organizational/planning skills
• Customer service skills
• Ability to maintain confidentiality
• Ability to interact with the public in a polite and professional manner
• Ability to maintain records and files

MINIMUM QUALIFICATIONS

• High School Diploma
• One to three years of relevant work experience

COMPENSATION

Pay starts at $18.00 per hour depending on relevant experience