Dental Patient Coordinator

JOB SUMMARY

The Dental Patient Coordinator provides dental office support to ensure patient satisfaction. This position schedules appointments, greets patients, answers general questions, and performs registration and check-in/out functions. This position also maintains various patient records and databases of information, collects and posts payments, and provides assistance to the clinical supervisor.    

PRIMARY JOB RESPONSIBILITIES

• Collects and posts payments; performs reconciliation at days end
• Schedules/reschedules all patient appointments in person and by phone; confirms appointments with patients; performs patient registration process; downloads and scans patient documents
• Answers phone calls and responds to inquiries related to patient concerns; refers, routes, and places calls and follow-up calls; obtains additional patient information as directed
• Greet and assists all patients and visitors; maintains a clean, professional and organized front office space; maintains patient lobby in excellent condition
• Records and maintains clinic schedules in the departments scheduling software
• Provides assistance to faculty and residents
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of University policies and procedures
• Knowledge of the office practices and procedures
• Knowledge of the operation of modern office equipment including computers
• Excellent interpersonal/human relations skills and ability to work with other people
• Excellent verbal and written communication skills
• Excellent organizational/planning skills
• Customer service skills
• Ability to maintain confidentiality
• Ability to interact with the public in a polite and professional manner
• Ability to maintain records and files

MINIMUM QUALIFICATIONS

• High School Diploma
• One to three years of relevant work experience

COMPENSATION

Pay starts at $17.00 per hour depending on relevant experience