Advertising Summary: Desktop Services has an exciting
opportunity for a growth and results-oriented individual interested
in supporting our fixIT computer repair functions. We invite
detail-oriented individuals with strong analytical and critical
thinking skills, knowledge of Windows and macOS desktop computer
hardware and software and a desire to contribute to the VCU mission
to apply.
Unit: Technology Services
Department: Technology Support Services
Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.
Duties & Responsibilities:
Coordinates macOS and Windows computer break/fix operations at the VCU RamTech fixIT shop, ensuring all repairs and contracted requests are performed within established timeframes. Performs and oversees senior-level repair work as assigned, managing and maintaining their Dell and Apple vendor certifications. Processes customer financial transactions, Dell and Apple warranty requests, and third-party Safeware warranty requests as applicable. Oversees student workers at fixIT when the Team Lead is not present. Provides a high level of customer service to parents, students, faculty, and staff regarding computer software and repair issues. Also provides supplementary break/fix support to Technology Services Desktop Services, faculty, and staff departmental computers, as well as to other decentralized IT unit faculty and staff departmental devices. Issues student-loaner laptops, updates inventory, and re-images devices as needed. Other duties may also be assigned to this position.
Minimum Qualifications
Unit: Technology Services
Department: Technology Support Services
Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.
Duties & Responsibilities:
Coordinates macOS and Windows computer break/fix operations at the VCU RamTech fixIT shop, ensuring all repairs and contracted requests are performed within established timeframes. Performs and oversees senior-level repair work as assigned, managing and maintaining their Dell and Apple vendor certifications. Processes customer financial transactions, Dell and Apple warranty requests, and third-party Safeware warranty requests as applicable. Oversees student workers at fixIT when the Team Lead is not present. Provides a high level of customer service to parents, students, faculty, and staff regarding computer software and repair issues. Also provides supplementary break/fix support to Technology Services Desktop Services, faculty, and staff departmental computers, as well as to other decentralized IT unit faculty and staff departmental devices. Issues student-loaner laptops, updates inventory, and re-images devices as needed. Other duties may also be assigned to this position.
Minimum Qualifications
- Ability to work effectively and demonstrate customer service
best practices with faculty, staff, parents, and students who need
their desktop/laptop/tablet devices upgraded or repaired.
