Advertising Summary: Desktop Services has an exciting opportunity for a growth and results-oriented individual interested in supporting our fixIT computer repair functions. We invite detail-oriented individuals with strong analytical and critical thinking skills, knowledge of Windows and macOS desktop computer hardware and software and a desire to contribute to the VCU mission to apply.

Unit: Technology Services

Department: Technology Support Services

Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.

Duties & Responsibilities:

Coordinates macOS and Windows computer break/fix operations at the VCU RamTech fixIT shop, ensuring all repairs and contracted requests are performed within established timeframes. Performs and oversees senior-level repair work as assigned, managing and maintaining their Dell and Apple vendor certifications. Processes customer financial transactions, Dell and Apple warranty requests, and third-party Safeware warranty requests as applicable. Oversees student workers at fixIT when the Team Lead is not present. Provides a high level of customer service to parents, students, faculty, and staff regarding computer software and repair issues. Also provides supplementary break/fix support to Technology Services Desktop Services, faculty, and staff departmental computers, as well as to other decentralized IT unit faculty and staff departmental devices. Issues student-loaner laptops, updates inventory, and re-images devices as needed. Other duties may also be assigned to this position.

Minimum Qualifications

• Ability to work effectively and demonstrate customer service best practices with faculty, staff, parents, and students who need their desktop/laptop/tablet devices upgraded or repaired.
  
  

Advertising Summary: Desktop Services has an exciting opportunity for a growth and results-oriented individual interested in supporting our fixIT computer repair functions. We invite detail-oriented individuals with strong analytical and critical thinking skills, knowledge of Windows and macOS desktop computer hardware and software and a desire to contribute to the VCU mission to apply.

Unit: Technology Services

Department: Technology Support Services

Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.

Duties & Responsibilities:

Coordinates macOS and Windows computer break/fix operations at the VCU RamTech fixIT shop, ensuring all repairs and contracted requests are performed within established timeframes. Performs and oversees senior-level repair work as assigned, managing and maintaining their Dell and Apple vendor certifications. Processes customer financial transactions, Dell and Apple warranty requests, and third-party Safeware warranty requests as applicable. Oversees student workers at fixIT when the Team Lead is not present. Provides a high level of customer service to parents, students, faculty, and staff regarding computer software and repair issues. Also provides supplementary break/fix support to Technology Services Desktop Services, faculty, and staff departmental computers, as well as to other decentralized IT unit faculty and staff departmental devices. Issues student-loaner laptops, updates inventory, and re-images devices as needed. Other duties may also be assigned to this position.

Minimum Qualifications

• Ability to work effectively and demonstrate customer service best practices with faculty, staff, parents, and students who need their desktop/laptop/tablet devices upgraded or repaired.