Scope of Position
The IT Service Desk provides Enterprise wide technical support 24 hours a day, 365 days a year. Using ITIL Framework methodologies, the Service Desk is designed to be the single point of contact for customers requesting services and/or support from OSUWMC IT. The Service Desk technician is the voice of the IT department to the OSUWMC; delivering world-class technical and non-technical support with exceptional customer service. The Service Desk team within OSUWMC IT Technology Services and…
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