"Development Services Officer (IHP)"

Job Details

Site: The General Hospital Corporation. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Development Services Officer (DSO) provides management and coordination of development procedures, processes, record/data analysis, and materials central to the IHP’s fundraising and alumni relations activities.

The DSO is responsible for a number of operations critical to the success of the IHP’s fundraising and alumni relations programs including, but not limited to, data management, prospect research, endowed fund management, performance management, and management of event logistics (development-related events), and the central point person on the Blackbaud CRM, known internally at “Atlas”. The DSO will provide high-level customer service in interacting with all prospects and donors. This position reports to the Executive Director of Development and works collaboratively with the other development and alumni relations staff.

Job Summary Responsibilities:

• Serve as the Atlas expert within the development office to ensure that all staff utilize Atlas fully. Assist development and alumni relations staff in their knowledge and use of Atlas.
• Represent the Development Office on all Mass General Brigham Enterprise Development Office committees and councils pertinent to this critical responsibility.
• Oversee and manage information and records in Atlas database for the Development Office, including oversight of gift processing and record keeping, gift acceptance procedures and policies, gift receipting and acknowledgement; gift-in-kind, pledge and data entry; matching gift program, and alumni/donor/prospect biographical information database.
• Lead or participate in projects associated with designing, implementing, testing, and maintaining of complex systems using the Atlas software.
• Work with Finance to resolve any variances/discrepancies.
• Work with the MGB Enterprise Development Team to create new reports and dashboards as needed. Build complex queries and exports for fundraising and stewardship communications.
• Develop and prepare gift status and fundraising reports and provide statistical analysis and evaluation of fundraising activities for departmental, Institute-wide and external (MGB) distribution. Includes, for example, producing the Donor Roll in collaboration with the Office of Communications & Marketing.
• Manage prospect/donor portfolios and assignments and ensuring accurate tracking. Provide prospect research and screenings for Executive Director of Development, President, and others in the Development Department.
• Oversee all endowed funds with each school and program, working with Finance Office and other departments and schools as necessary to ensure all endowed funds are used and stewarded in accordance with donor’s intent.
• Oversee tracking of the office’s planned giving program, providing support to the Executive Director of Development.
• Ensure that the Development Office is compliant with MGB Gift Acceptance Policy and IRS regulations as they pertain to gift acceptance, processing, and acknowledgement.
• Manage the workflow around fundraising events in Atlas including, but not limited to, developing dashboard, coordination of sponsorships, overseeing gift processing and tracking, data management, attendance, and event communications.
• Work closely with the Director of Alumni Relations to build a strong pipeline of alumni data for improved engagement and employment data tracking. This includes various engagement events through Formstack registrations and surveys, LiveAlumni employment reports and data from the academic programs.
• Create and run imports using BrightVine Data Link to add and maintain data in Atlas including education history and biographical updates.
• Perform other duties as requested by the Executive Director of Development.

Qualifications

Education/ Experience: Bachelor's degree (required), and graduate degree (preferred) in nonprofit management or related discipline, or a combination of education and equivalent experience. Three to five years of relevant professional experience, preferably in development within higher education and/or academic medical center. Expert in Blackbaud CRM or similar development database. Advanced Excel skills are a plus. Experience with programming language a plus (SQL and R). Familiarity with and commitment to best practices in fundraising programs. Excellent organizational skills and attention to detail. Excellent writing and communication skills. Expertise project management. Experience in customer service, multi-tasking and grace under pressure. Excellent interpersonal skills, including the ability to listen and interact effectively with donors and Board members. Strong verbal and written skills. Ability to work well both independently and collaboratively, managing multiple projects and priorities. Ability to work in complex organizations.

Additional Job Details: Remote Type: Hybrid. Work Location: 100 First Avenue. Scheduled Weekly Hours: 40. Employee Type: Regular. Work Shift: Day (United States of America). Pay Range: $62,400.00 - $90,750.40/Annual.