DevOps & Infrastructure Engineer - Level I

optimization and high availability of services. Position is in-person on the campus of Spring Arbor University. Key Duties:

Incident Management - Provide incident response support for cloud application issues and troubleshoot production issues.  Escalate incidents as necessary.  Identify, troubleshoot and correct applications issues to maintain high availability of services.  Reinforces SLAs to manage end-user expectations.
Security - Maintain effective security controls and analyze current security requirements to reduce SAU security posture. Analyze current security requirements and make suggestions for improvements toward the goal of a zero-trust model.
Documentation- Develop and maintain design, configuration items, and troubleshooting documentation and develop and document procedures and best practices.
CI/CD Pipeline Management Develop, maintain, and optimize CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).  Support build/test automation and continuous delivery practices.
Cloud Platform Management Deploy, manage, and optimize cloud environments (e.g., AWS, Azure,  GCP and Oracle),  Monitor resource utilization and implement auto scaling and cost-control strategies.
Monitoring & Incident Response - Implement system monitoring, alerting, and logging using various tools. Participate in incident resolution and post-incident reviews to improve system reliability.
Security & Compliance  Implement DevSecOps best practices including secrets management, access controls, and compliance monitoring. Ensure secure configuration of CI/CD pipelines, API Keys, containers, and infrastructure.

Project Management, Collaboration and Infrastructure Support

Assists in defining software development project plans, including scoping, scheduling, and implementation.
Collaborates with other stakeholders in conceptualizing and developing and updating effective applications and applications.

Enterprise Solution Support

Support /  Incident Management-  Provide incident response support for break-fix issues and troubleshoot production issues.  Escalate incidents as necessary.  Identify, troubleshoot and correct applications issues to maintain high availability of services.  Reinforces SLAs to manage end-user expectations and train SAU-IT Helpdesk to manage tier I and II service requests.  Provide problem management reviews when necessary.
Solution Maintenance - Be accountable for identification, implementation, testing and maintenance for cloud based solutions and on-prem applications and hosts.
System Integrations - Manage data integrations between platforms and system; includes identity integration, data mapping between external systems, data flows, data quality and monitoring.  Collaborate with cross-functional teams to support system integration and connectivity needs.
Security - Enforce security policies and procedures to protect application gateways (web, APIs) and data between systems.
Documentation and Knowledge Management - Create and maintain documents that describe the processes, procedures, systems, and knowledge needed to support

Other Duties & Work Conditions

May be required to work some night and weekend hours to support upgrades or resolve an outage.
On-call availability to support escalated incidents.
Performs other duties as assigned to meet service objectives within IT.

Reporting Responsibilities Reports to the Chief Information Officer.
Required: Knowledge, Skills & Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Individuals will exhibit a life and service that is in full accord with the Spring Arbor University Concept and Community Covenant.
Proficiency in delivering customer service and working with non-technical users to resolve technical issues.
Technical problem-solving skills and possess excellent interpersonal and communication skills.
Docker: Proficient in containerization techniques, including creating and managing Docker images, optimizing Dockerfiles, and orchestrating containers to ensure consistent environments across development and production.
Proxmox : Demonstrate a functional understanding of open-source server virtualization management, including the deployment and maintenance of virtual machines and containers, high-availability clustering, and integrated storage and network configuration to support Spring Arbor University's infrastructure.
Artificial Intelligence
Analytic skills for using spreadsheets to track issues, plan projects and perform a cost analysis.
Baseline understanding of using AI for technical augmentation.
Knowledge and working proficiency with one of the following programming languages: Java, Python, JavaScript, NodeJS, C# or GO.
Working knowledge of cloud based services (AWS, Oracle, Azure, or Google Cloud).
Exercises judgment based on an understanding of organizational policies and activities.
Baseline Linux/Unix skills.
Baseline knowledge of SQL.
Strong technical aptitude and ability to research & solve complex issues independently.

Desired: Knowledge, Skills & Abilities

Experience with troubleshooting principles, methodologies, and issue resolution techniques.
Solid working knowledge of current Internet technologies, including HTML, HTTP, REST.
Web development experience.
Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing protocols and VPN technologies.
Hands-on experience developing test cases and test plans.
SQL Relational database experience.

Required Education and/or  Experience

Bachelor's degree in Computer Science, Information Technology, or a related field or related work experience as a Dev-Ops.  Work experience will be considered in lieu of a degree.

Experience working in multicultural academic environments preferred and individuals from diverse populations are encouraged to apply. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spring Arbor University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. Spring Arbor University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements; the University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions) and permits them to give employment practice preference to members of their own religious beliefs.