Digital Accessibility Technology Lead

Job Summary

The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT provides core IT infrastructure services to the university, develops and implements services for the university and in some cases, for the Universities of Wisconsin, plays a major role in managing the state-wide higher education network and regional networks.

DoIT's Center for User Experience is seeking a Digital Accessibility Technology Lead to support service operations, intake, communication, scheduling, tracking, and coordination for digital accessibility software tools. This role is responsible for end-to-end lifecycle of accessibility software, from initial research and procurement to daily administration and campus-wide advocacy. The coordinator ensures that faculty, staff, and students have access to robust tools that align with federal regulations and university policies.

Key Job Responsibilities

• Support communication with campus partners, including service updates, and documentation related to digital accessibility services
• Assists with the development and monitoring of the unit budget
• Assists in the development of strategic planning initiatives and unit objectives for complex and strategically significant information technology services
• Serves as the primary liaison to service vendors and stakeholders regarding service updates, offerings, issues, and concerns
• Plans and directs the day-to-day operational activities for service development, implementation, and maintenance of assigned services and projects
• Proposes, develops, and implements unit operational policies and procedures to align with unit strategies and objectives
• Maintain service records, documentation, status updates, reports, and shared tracking materials to support visibility into team workload and service outcomes
• Coordinate intake, triage, tracking, scheduling, and follow-up for digital accessibility and user experience service requests
• Assist with coordination of digital accessibility liaison activities, office hours, community communications, workshops, meetings, and related campus engagement efforts