"Digital Education Support Officer"

About us

The Dickson Poon School of Law at King’s College London is one of the oldest law schools in England and recognised as one of the best law schools in the world. We are based in the East Wing of Somerset House, a Grade One listed building, on our Strand Campus.

This role is part of the Digital Education Team in the Law Professional Services. We operate a hybrid working policy and you will be expected to spend a minimum of two working days per week on campus.

About the role

This role will support the School’s online programme portfolio, of which there are currently three online programmes, with two new programmes starting in 2026.

Working in a fast-paced and digitally enabled academic environment, the postholder is responsible for managing complex queries, liaising with internal and external stakeholders, and supporting students from pre-enrolment to graduation and beyond.

A key part of the role involves working with KEATS (Moodle) to support online learning. This includes updating course pages, uploading learning materials, and supporting the design and delivery of online assessments and activities. The postholder will also lead on the onboarding of new students, working closely with central teams to ensure a smooth and engaging start to their studies, coordinating assessments and results processing, and maintaining accurate student data, and will organise and manage events such as inductions, graduation, webinars, and academic support sessions.

The role requires excellent communication and organisational skills, strong digital literacy, and the ability to manage competing priorities.

This post will be offered on an indefinite contract.

This is a full-time post – 100% full time equivalent

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and verbal communication skills including the ability to draft documents and correspondence to a diverse audience.
2. Strong numeracy skills and ability to analyse complex numerical data. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy.
3. Strong time management and organisational skills, adept at meeting tight deadlines and managing competing priorities, with a willingness to seek and utilise support as needed.
4. Excellent working knowledge of Microsoft Office packages (particularly word and excel) and the ability to work on new systems.
5. Ability to work with a broad range of stakeholders in a professional and assured manner.
6. Proactive with the ability to work independently as well as delivering within a team
7. Curious, customer service-oriented, with a commitment to personal accountability and continuous improvement
8. Comfortable with adapting to change, driving own professional development

Desirable criteria

1. Degree level or equivalent qualification or experience.
2. Experience of using virtual learning environments.
3. Experience in the use of databases, student records systems (such as SITS) and website content management systems.
4. Dedication to fostering equality, diversity and inclusion in the workplace.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Grade and Salary: £34,713 - £38,127 per annum, including London Weighting Allowance
Job ID: 133126
Close Date: 08-Jan-2026
Contact Person: Katie Hart
Contact Details: katie.hart@kcl.ac.uk