You will provide high-quality support to academic staff, professional services colleagues and students, helping them make effective use of learning technologies including our virtual learning environment, QMplus. The role combines technical support, training, digital content development and service improvement to enhance teaching practices and the student learning experience.
Collaborating with colleagues across the University, including central IT and educational technology teams, to ensure a consistent and high-quality service is a key aspect of the role.
This is an exciting opportunity to shape digital education within a world-leading university while developing expertise in learning technologies and educational innovation.
About You
We are looking for passionate candidates about using technology to enhance education and who enjoy supporting others to develop digital skills. You will be a confident communicator with excellent problem-solving abilities and a strong customer-focused approach. With experience using virtual learning environments, you will have a strong understanding of technology-enhanced learning and experience developing training materials, setting up modules and supporting users with varying levels of digital confidence. You will be an excellent communicator, able to quickly learn new technologies, manage competing priorities and work collaboratively with academic and professional services colleagues. Experience in higher education and knowledge of learning technologies such as Echo360, Turnitin, and SharePoint would be advantageous.
About the Department
The Faculty of S&E combines research excellence with a strong commitment to growth, innovation and diversity in its educational activities. Public engagement, partnerships, cross-disciplinary collaboration, and the generation of research with compelling public benefits have all been central to the Faculty’s work.
The role sits within the Professional Services and the role holder is expected to be an active part of the University’s support staff family, working with academic colleagues across a wide range of responsibilities to help deliver its academic mission.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
