LSE is committed to building a diverse, equitable and truly inclusive university
Salary from £43,277 to £51,714 pa inclusive, with potential to progress to £55,497 pa inclusive of London allowance
Permanent, full-time post (5 days per week)
This is an opportunity to play a key role in the delivery, support and continuous improvement of LSE's digital services, working as part of the Digital Communications team within the Communications Division. The team manages platforms supporting the main LSE website, blogs and a student-facing application, alongside analytics, search tools and cookie consent and compliance systems.
This is a hands-on Digital Manager role with a strong focus on digital service operations and Helpdesk support. You will work with staff, students and the LSE editor community to manage support enquiries, troubleshoot issues and improve the day-to-day operation of LSE's digital platforms. You will also help improve the Helpdesk through better workflows, guidance, documentation and response templates. Alongside this operational focus, you will take ownership of digital projects and workstreams, including cookie consent and compliance, working with internal teams and external suppliers to improve services.
Candidates should have:
- Strong experience supporting digital platforms and CMS services, ideally within a complex organisation, with excellent knowledge of enterprise CMS platforms such as Contensis, WordPress or equivalent.
- Experience managing digital support enquiries, including triage, troubleshooting, resolution tracking and communicating effectively with staff, students and content editors.
- A proactive approach to digital service improvement, with the ability to identify recurring issues, improve workflows and processes, and develop practical guidance and ways of working.
- Experience supporting digital projects and workstreams, including planning and delivery, and working with internal teams and external suppliers to implement digital and technical updates.
- Experience using analytics and insight tools, including Google Analytics and Google Tag Manager, to monitor performance, produce reports and inform improvements.
We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.
For further information about the post, please see the how to apply document, job description and the person specification.
To apply for this post, please click the 'Apply' button above. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Jamie Seenan at [contact details available in the full listing].
The closing date for receipt of applications is 10 November [contact details available in the full listing] UK time). Regrettably, we are unable to accept any late applications.
This position will be subject to a standard Disclosure and Barring Service (DBS) check. Any offer of employment made is conditional on receipt of a satisfactory DBS check.
£43,277 to £51,714 pa inclusive, with potential to progress to £55,497 pa inclusive of London allowance
