Digital Media Training Specialist

Job #: F00967

Location: Syracuse, NY

Pay Range: $60,600 - $85,000

Hours: Standard University business hours 8:30am - 5:00pm (academic year) 8:00am - 4:30pm (summer). Hours may vary based on operational needs.

Job Type: Full-time

Job Description: As outlined in the Newhouse Next Strategic Plan, the School is committed to developing a "digital lounge" a dynamic, student-first space that serves as the hub for digital certifications, hands-on instruction, and "beyond classroom" learning. This new initiative supports the School's mission to foster engaged digital citizenship and ensure students graduate with the technical fluency required in today's media landscape. We seek a Digital Lounge & Media Training Coordinator to bring this vision to life. This full-time staff role is all about students, providing support, mentorship, and practical training to help them succeed both in and out of the classroom. The ideal candidate is creative, organized, adept in industry-standard software, passionate about emerging media technologies, and eager to help students build real-world skills. This role offers a unique opportunity to shape the digital experience for hundreds of Newhouse students. You'll be the front-line resource in a one-of-a-kind space designed to elevate digital skills, support creativity, and ensure Newhouse students leave with a competitive edge in the industry. If you love tech, thrive on helping others succeed, and want to be part of a bold, student-centered initiative, this is the job for you.

This position is part of a bargaining unit and is represented by the union SEIU, Local 200United.

Qualifications

Education and Experience

• Bachelor's required.
• Strong background in media production, digital storytelling, or related fields.
• Experience in a support or training role, especially working with students or within educational environments.

Job Specific Qualifications

Skills and Knowledge

• Technical fluency with Adobe Creative Cloud, Microsoft Office, and common media gear (cameras, lighting, audio).
• Excellent communication and troubleshooting skills.
• Ability to manage multiple projects and prioritize student needs in a fast-paced environment.
• Creative, collaborative, and passionate about making technology accessible to all learners.

Responsibilities

• Launch and oversee the dedicated space for certification testing, open lab time, student drop-ins, and scheduled training sessions.
• Oversee labs and technical spaces, ensuring equipment is functioning properly and the learning environment remains organized, accessible and student-friendly.
• Lead "clinicals" hands-on check-ins to assess student proficiency with cameras, gear, and production tools correctly and safely.
• Provide in-class support and drop-in tech training as requested by faculty, ensuring smooth integration of tools and equipment into course activities.
• Work with course leads to train Part-Time Instructors (PTIs) on essential tools, software, and gear used in Newhouse courses.
• Create and maintain a library of training videos, available on-demand to support students at all stages of their digital learning journey.
• Other duties as assigned.

To apply, visit https://www.sujobopps.com/postings/109999