DIGITAL SUPPORT

The role | Te mahi

The Enterprise Digital Support team supports a wide range of University environments combining end-user IT and teaching technology support within a collaborative, multi-skilled team model. As part of the team, you will deliver high-quality, customer-focused IT support across the University acting as a key contact for staff and students.

This is a hands-on, collaborative and varied role combining desktop/end-user support and audio-visual (AV) technologies. You will support both everyday operations and technology-enabled teaching environments, working across offices, teaching spaces, and live settings to resolve issues in real time and ensure a seamless user experience, with exposure ranging from routine support to time-critical teaching and event delivery.

The role offers the opportunity to build a broad technical skillset across both Desktop and AV, gain exposure to diverse technologies and environments, and see the direct impact of your work across the University.

Key responsibilities

• Provide desktop and AV support, troubleshooting hardware, software, systems, and teaching technologies.
• Deliver responsive support for incidents, requests, and live teaching or event environments.
• Install, configure, and maintain IT and AV equipment.
• Engage with customers, providing proactive support and trusted advice.
• Contribute to problem resolution, service improvement, and knowledge sharing.

Your skills and experience | Kā pūkeka me kā wheako

• Experience in desktop support and/or AV support.
• Strong troubleshooting skills across devices, systems, and/or AV technologies.
• Customer-focused with excellent communication skills.
• Familiarity with Windows/macOS environments and service management practices.
• Willingness to develop capability across both Desktop and AV domains.