Advertising Summary: Join the Business Services team as a
Dining Sales and Services Specialist! In this full-time, on-site
role, you will serve as the primary operational and customer
support lead for campus dining, helping students and families with
plan enrollments, speaking at major campus events, and managing
backend point-of-sale (POS) systems and account audits. We are
seeking candidates with a bachelor’s degree (or equivalent
experience) and at least 2 years of customer service or
administrative experience who bring strong technical adaptability,
public speaking skills, and a commitment to detail. This position
offers an annual starting salary range of $50,000–$53,000.
Unit: Business Services MBU
Department: Dining Services
Department Summary: The Dining Sales and Services
Specialist handles front-line customer support, dining plan
enrollments, and account management for Business Services.
Operating on-site Monday through Friday, the role splits time
between helping students and families (including speaking at campus
events like Open Houses) and managing backend technical tasks like
POS updates, billing audits, and vendor reports. We're looking for
someone with a bachelor's degree or equivalent experience and at
least 2 years in customer service or administration who can pick up
systems quickly, keep data accurate, and stay cool under pressure
in a busy environment.
Duties & Responsibilities:
Customer Service/Sales Management:
- Handle all customer service activities for Dining Services,
including email, phone inquiries, and walk-ins.
Process walk-in dining plan enrollments and maintain records of
dining plan changes, exceptions, and cancellations.
Anticipate and fulfill customer needs, track all incidents and
requests for year-round analysis of peak use and relevant data to
ensure effective, consistent response.
Report vending machine issues to vendors.
Collaborate with the manager to develop dining plan
sales/inquiry talking points.
Manage university dining accounts – enroll new accounts and
disable cancelled/separated accounts.
Assist with student events like Open Houses, Preview Days, and
Orientations (may require weekends/evenings).
Electronic Systems Management:
Troubleshoot issues with dining plan software and point of sale
systems via phone, web and email
Add POS menu items, tenders, plans, etc. into the university
transaction system.
Accurately register dining contracts in enrollment and billing
systems.
Resolve dining contract audit discrepancies.
Perform data file maintenance as needed.
Develop, update and add to the sales and services procedure
manual.
Qualifications:
Minimum Qualifications
- Bachelor’s degree in Business Administration, Hospitality
Management, or a related field; or an equivalent combination of
education and experience.
- Minimum 2 years of experience in a customer service, sales
support, or administrative role, preferably in a higher education
or dining services environment with the ability to connect with a
young adult demographic.
- Proven experience handling data entry, record-keeping, and
account management, with strong attention to detail and ability to
maintain confidential information.
- Experience using or managing transaction system, such as
point-of-sale (POS), enrollment, or billing software.
- Ability to analyze data related to customer inquiries, dining
plan trends, and system usage to anticipate and fulfill customer
needs.
- Proven experience delivering speeches or presentations in large
group settings.
- Demonstrated ability to work in and foster an environment of
respect, professionalism and civility with a population of faculty,
staff, and students from all backgrounds and experiences.
Preferred Qualifications
- Ability to rapidly pick up new software systems and technology
tools.
- Ability to work independently and collaborate with teams.
Salary Range: $50,000-$55,000
Benefits : All full-time university staff are eligible for
VCU’s robust
benefits
package that includes comprehensive health benefits, paid annual
and holiday leave, generous tuition benefits, retirement planning
and savings options, tax-deferred annuity and cash match programs,
employee discounts, well-being resources, abundant opportunities
for career development and advancement, and more.
FLSA Exemption Status: Non-Exempt
Hours per Week: 40
Restricted Position: No
ORP Eligible: No
Flexible Work Arrangement: Fully Onsite
University Job Title: 12211N - Specialist AX 1