Dining Services Retail Unit Manager (Multiple Units)

Position Purpose

Under the direction of the Sr. Area Manager, the Dining Retail Manager is responsible for providing support and oversight for the daily operations of multiple retail dining locations including Ramekin Café, The Fern Café, Novack Café, in addition to Dining’s operated food pantry and other sites as needed. This role ensures efficient and high-quality service, prioritizing customer satisfaction, and maintaining strict adherence to safety and sanitation standards. This position supervises lead Food Service Associates and student employees, fostering a positive and productive team environment. Additionally, the position manages the ordering and inventory processes to support seamless operations and consistent product availability across all assigned locations.

Required Qualifications - Education and Yrs Exp

High School plus 5+ years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Five years of general food service experience including supervisory/management experience.
• Demonstrated ability to work in a fast-paced food operation and to make decisions under pressure.
• Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.
• Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling.
• A solid working knowledge of schedules/scheduling software is preferred.
• Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification. Knowledge of computer operations and familiarity with remote data terminals.
• Must promote a positive work environment and be committed to achieving excellence in a team setting.
• Must be able to qualify as a Dartmouth Approved Driver.
• Ability to work nights and weekends as needed or directed.
• Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.

Preferred Qualifications

Minimum five years of supervisory/management experience preferred.