"Dining Services Supervisor (Starbucks)"

Position Highlights

Join the heart of campus life at the University of Arizona Student Unions, where culinary creativity meets community. We're seeking a passionate Dining Services Supervisor to bring their skills to our dynamic team.

Your Role: The Dining Services Supervisor oversees the daily operations of our Starbucks Cafe, supervising Baristas, Cashiers, and Student employees while maintaining a flexible schedule. Responsibilities include staff supervision, training, and ensuring adherence to both Starbucks and University policies. Manages ordering, receiving, and inventory with a focus on cost control and efficiency, while upholding high standards of food safety, sanitation, and customer service.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

Operational:

• Assists the manager with daily operations (front and back of house), including ordering, inventory control, food preparation, budgeting, food and labor costs, and profit & loss development.
• Manages merchandising, receives and distributes materials.
• Completes records and reports related to inventory.

Staff Supervision & Scheduling:

• Hires, trains, and schedules staff; monitors their performance and communicates oral and written instructions.
• Notifies management of any issues requiring corrective action and ensures all team members follow established procedures.

Customer Service & Quality Control:

• Leads and monitors customer service practices within the unit, develops and implements new ideas to improve service, and addresses customer complaints and quality issues promptly.
• Lead and monitor effective customer service practices within the unit.

Compliance & Cash Handling:

• Enforces departmental cash handling procedures and ensures compliance.
• Oversees proper enforcement of operational policies and communicates any process issues to the appropriate personnel.
• Ensures the maintenance, orders and receives materials and supplies via the Culinary Services procurement and distribution system.

Knowledge, Skills, and Abilities:

• Ability to interpret instructions and perform basic arithmetic calculations, typically acquired through the completion of a high school education or equivalent education and experience.
• Experience in group leadership and knowledge of computerized inventory control systems.
• Knowledge in scheduling, customer relations, and maintaining cash flow security is desired.
• Experience in food service production, culinary and service techniques and standards.

Physical Requirements:

• Regularly subject to conditions associated with indoor food preparation, storage, and service areas, including exposure to mechanical parts, heat and cold.
• Ability to lift/transport a maximum of 50lbs.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of related work experience or equivalent combination of education and work experience required.

Preferred Qualifications

• Experience managing, supervising or leading in a franchise Coffee house, with high volume sales.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: University Operations

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $47,356 - $59,195

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade: 6

Career Stream and Level: M1

Job Family: Culinary & Food Services

Job Function: University Operations

Compensation Guidance: The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.