"Direct Loan Specialist"

Posting Details

Working Title
Direct Loan Specialist

Position Number
01086A

Department
FINANCIAL AID OFFICE

Location
Norfolk, VA

Type of Position
Classified

Type of Job
Full Time

EEO Category
C Technicians

Job Description

Maintain the daily operations of the Federal Direct Student Loan Program (FDSLP) which includes electronic transmission and retrieval of files to and from the Banner system and the U.S. Department of Education. Maintain the loan origination process, extract files, ftp, printing and downloading promissory notes, adjustments/changes and monthly reconciliation. Maintain current information regarding FDSLP loan servicer rules/guidelines, Banner and COD on-line web upgrades and software changes. Make recommendations to the administrative staff regarding discrepancies and make recommendations for prevention of errors, which lead to liabilities for the institution and the student. “Serve as one of the University’s essential personnel in emergency or critical situations as deemed necessary by the supervisor.”

Knowledge, skills and abilities

Some knowledge of U.S. Department of Education Federal Student Financial Aid programs, policies, procedures and laws that govern the programs. Some knowledge of financial aid programs and federal regulations, to include ability to make decisions concerning financial aid awards. Some knowledge of Private Loan Programs, policies, procedures and laws that govern the various lending institutions Excellent organizational skills, to include attention to detail. Excellent oral and written communication skills with the ability to develop and deliver effective training in processing functions. Demonstrated ability to perform data downloads into automated financial information systems and to research technical issues related to transmission of data to various constituencies. Demonstrated ability to solve issues in a service environment, and to provide individualized assistance appropriate to meet specific client needs, and serve as an effective team player in a complex processing and intensive public contact environment. Demonstrated ability to master and adapt quickly to new software and automated internet software systems. Demonstrated ability to coordinate multiple projects and to maintain service in a high volume, intense public, processing environment. Demonstrated ability to analyze and interpret complex program regulations and to articulate them to students and other constituencies. Demonstrated ability to read, understand, and explain orally and in writing complex regulations. Demonstrated ability to provide individualized assistance and serve the needs of clients, including irate clients. Demonstrated ability to provide excellent customer service.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Some experience working with Federal Direct Loan Programs & Private/Alternative loans. Some experience in data processing and on-line web systems. Some experience in client service.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Extensive financial aid or equivalent experience. Ability to make decisions concerning financial aid awards. Considerable computer skills and knowledge in interpreting technical tables and record layouts. Some experience working with Federal Direct Loan Programs and alternative/private loans. Some experience in BANNER and U.S. Department of Education software environments. MS office suite training, Banner training and On-line web processing experience. Some client service experience at a post-secondary institution is beneficial.

Conditions of Employment

Given the nature of the positions in Student Enrollment, Engagement & Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

This is not a remote/telework position.

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate
Salary range between $40,000-44,982

Job Requisition Number
S02952

Job Open To
General Public

Open Date
05/19/2025

Open Until Filled
Yes

Special Instructions Summary
N/A

Criminal Background Check
The final candidate is required to complete a criminal history check.