Direct Wage - Customer Service Technician

Specific Duties and Responsibilities

Essential Functions:

• Provides a positive, friendly, and knowledgeable impression of the College, interacts with the public and College employees and provides exceptional customer service.
• Performs a wide variety of customer service and office support functions including responding to inquiries and providing general information and assistance to the public and College employees regarding the Continuing, Professional, and Workforce Education programs.
• Manages front reception area.
• Assists with recruitment and mails out brochures and flyers in response to inquiries.
• Registers students for courses and verifies payments have been made when applicable.
• Creates and updates student database.
• Maintains course schedule for class status; provides status to instructors/students.
• Accepts payments for courses as applicable, logs money orders and routes payments to Cashier's Office for processing.
• Cancels classes as appropriate; notifies instructors/students and drops students from the enterprise system.
• Prepares instructional packets for instructors; prepares copies; arranges for supplies.
• Produces certificates of completion for students.
• Creates, distributes and collects course packets.
• Collects student grades and enters when needed.
• Assists departmental staff with marketing and data retrieval.
• Supports college and community events including, but not limited to, attending and serving as host at the sign-in table and assisting with setup and tear down, as needed.
• Travels throughout the college district, as needed.
• Performs other duties as assigned.

Required Education and Experience

College Certificate, a minimum of 30 college hours required. At least six (6) months of customer service experience, preferred. Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Bilingual, English/Spanish, preferred.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with others.
• Ability to work evenings and/or weekends as needed.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read and comprehend simple instructions, write short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply practical understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

• All applicants are subject to a national criminal background check under South Texas College policy. In addition, subject to a federal background check.

Physical Requirements

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Bending the body downward and forward by bending leg and spine.
• Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Applying pressure to an object with the fingers and palm.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Ability to make rational decisions through sound logic and deductive processes.
• Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing particularly for sustained periods of time.
• Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Organization

Founded in 1993, South Texas College is accredited by the Southern Association of Colleges and Schools Commission on Colleges and offers more than 120 degree & certificate options, including associate degrees in a variety of liberal art, social science, business, math, science, technology, advanced manufacturing and allied health fields of study. Additionally, South Texas College is the only community college in the State of Texas to offer four baccalaureate degrees. South Texas College has a faculty and staff of more than 2,700 to serve the college’s five campuses, two higher education centers, and one virtual campus.

Since 2000, the Dual Credit Programs has served over 100,000 high school students at 70 high school sites, saving families over 200 million dollars in tuition.

South Texas College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the Baccalaureate and Associate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of South Texas College.