Director, Application Services - Information Technology
Position Summary
Director, Application Services
Information Technology
Full Time
Primary Responsibilities
- Provide day-to-day leadership, guidance, and performance management for a team of programmer/analysts and data engineers supporting university applications, business systems and data integration needs
- Mentor staff in problem analysis, programming best practices, data protection/compliance, and office procedures
- Set priorities and assign and schedule work to ensure projects, upgrades, problems resolutions, and needed integrations are accomplished
- Coordinate project work and establish realistic goals and expectations
- Work with staff as needed to support ERP systems and resolve problems
- Coordinate with functional offices (Admissions, Finance, HR, Registrar, etc.) to ensure solutions meet business requirements
- Chair the Business Systems Management Committee and help set goals, timelines, and direction for system development and support
- Oversee adherence to development methodologies, documentation standards, and change-management processes
- Set standards for application and database development
- Work with staff to track and document system development and support for business continuity
Required Qualifications
- Bachelor's degree in computer science or information technology
- Five years' experience working in a team environment developing and supporting database driven software applications; experience in Banner a plus
- Demonstrated competency in one or more programming languages; experience developing in Visual Studio in Visual C a plus
- Experience developing queries and views in SQL
- Experience in data reporting; experience using SSRS is a plus
- Experience using database systems such as MS SQL Server
- Experience working in a team environment; experience working in higher education is a plus
- Supervisory experience
- Ability to communicate technical procedures and concepts, both in writing and verbally to individuals without a technical background
- Demonstrated experience and understanding of quality customer service
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