Position Overview

Starting Salary Range is $85,841.60 - $90,220. The initial salary offer is commensurate with education and related work experience.

The Director of AV & Technical Support Services provides strategic leadership and operational oversight for the College's audio-visual (AV), help desk, and desktop technical support functions. This role ensures the reliability, security, and effectiveness of IT support services that enable teaching, learning, and administrative excellence. The Director promotes a customer-focused service model, operational efficiency, and continuous improvement while aligning support services with the College's strategic objectives.

Essential Duties & Responsibilities

• Lead and manage AV, help desk, and desktop technical support teams.
• Develop and implement strategies to improve service delivery, operational efficiency, and user satisfaction.
• Oversee classroom and event AV support, system maintenance, and lifecycle planning.
• Direct first-line IT support operations, ensuring timely issue resolution and adherence to service standards.
• Collaborate with academic and administrative departments to assess and support technology needs.
• Manage vendor relationships, contracts, and service performance.
• Ensure compliance with institutional policies and IT security standards.
• Develop and manage departmental budgets and resource allocation.
• Monitor performance metrics and provide regular reports to executive leadership.

Additional Duties & Responsibilities

• Perform other duties as assigned.

Minimum Education, Experience, Knowledge, Skills & Abilities

• Bachelor's (or higher) degree in Computer Science, Information Technology, or related field.
• Five to ten (5-10) years of progressive IT experience, including at least five (5) years in a management role.
• Experience overseeing help desk, desktop, and AV support services.
• Strong leadership, supervisory, staff development, project management, and analytical skills.
• Collaborative, service-oriented leader dedicated to operational excellence and continuous improvement to support student success.
• Must demonstrate excellent communication, written, verbal, and interpersonal skills.

Preferred:

• Master's (or higher) degree.
• Experience in a higher education setting.
• Project Management Professional (PMP) certification.
• Knowledge of IT service management best practices (e.g., ITIL).