"Director, Financial Aid"

Company:

Voorhees University

Job Location:

Category:

Financial Aid

Type:

Full-Time

POSITION SUMMARY

The Director of Financial Aid and Scholarships provides strategic leadership, vision, and administrative oversight for the planning, implementation, and evaluation of all financial aid and scholarship programs. This role ensures equitable access to institutional, state, federal, and private aid for students, while maintaining full compliance with applicable regulations. The Director champions students’ success by delivering high-quality service and leveraging financial aid as a key driver of enrollment, retention, and completion.

ESSENTIAL FUNCTIONS

• Analyze and interpret regulations and implement policies and procedures established by funding agencies and/or the institution to ensure program compliance and the institutional integrity of its financial aid program.
• Formulates policies and procedures to address the unique needs of the University and the students it serves.
• Establishes and ensures the implementation of internal policies and procedures related to packaging and awarding federal, state, institutional and private aid to ensure no audit findings.
• Coordinate office activities with other administrative offices to initiate new procedures; install new technology, identify problems, and implement solutions to improve the effectiveness of financial aid operation.
• Manage institutional scholarship programs, including endowed and donor-funded awards, academic merit, and need-based programs.
• Coordinate the processing and submission of the institution's federal fiscal operations report (FISAP) and application for funding, account for the utilization of funds, and complete statistical reports and surveys.
• Administer all Title IV funds Programs as well as all other state supported financial aid programs, and institutional aid programs to ensure no audit findings.
• Provide management, supervision and training for financial aid staff.
• Oversee and coordinate the U.S. Department of Education Electronic data Exchange and the PowerFAIDS financial aid processing system to ensure that all appropriate updates are installed and staff trained.
• Conduct and/or assist with on and off campus community education programs (Financial Aid Nights at area high schools and Financial Aid Awareness activities on the campus).
• Develop financial aid packages to meet the needs of our students and award accordingly.
• Authorize and supervise the transfer of funds to the Business Office for disbursing student accounts.
• Counsel students and parents regarding financial aid programs, the availability of aid and the process that must be completed to receive aid.
• Responsible for developing office policies and procedures to ensure programmatic integrity and excellent customer service.
• Complete staff evaluations and make recommendations regarding the evaluations, promotions or dismissals.
• Coordinate activities with the Registrar’s Office, the Admissions Office, the Business Office, Student Services, etc., to ensure students receive all eligible services and aid in a timely manner.
• Foster a collaborative, inclusive, and professional environment with a focus on staff development and service excellence.
• All other duties as required by the Director for the successful operation and management of the Financial Aid Office, and state, federal and private financial aid programs it administers for Voorhees University.

PHYSICAL DEMANDS

• Standard Office Environment

EDUCATION

• Bachelor’s degree required. Masters preferred.

MINIMUM QUALIFICATIONS

• Excellent direct customer service required.
• Good communication (written and oral) and interpersonal skills – must be an excellent team player.
• Ability to pay close attention to details.
• Ability to work alone and as part of a team.
• Ability to be flexible and creative.
• Knowledge of Microsoft Office, Powerfaids, and Jenzabar processing software.
• Ability to interact professionally with all levels of staff including upper management.
• Demonstrate a positive attitude and ability to plan and adapt to change.
• Strong attention to detail and meeting deadlines required.
• Demonstrate character of leadership.
• Strong decision-making ability.
• Skills inclusive and not limited to the components of the job description.

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