Job Details
The Director of Military & Veteran Services and Military-Connected Students serves as the college's senior leader responsible for the strategy, performance, and outcomes of military-connected student enrollment and success, including veterans, active-duty service members, National Guard and Reserve members, spouses, and dependents. The Director collaborates across Academic Affairs, Enrollment Services, Financial Aid, Advising, Institutional Research, Workforce Development, and Marketing and…
Communications to align strategy, policy, and resources for military-connected students.
ESSENTIAL JOB FUNCTIONS
Strategic Leadership & Direction
- Provides strategic leadership for the college's vision, priorities, and outcomes related to military-connected students, serving as the institutional authority and advisor on military-connected student success.
- Leads the design, execution, and continuous refinement of a comprehensive, multi-year strategic framework for military-connected students that integrates Strategic Enrollment Management (SEM), student success, compliance, and workforce alignment.
- Embeds SEM principles, including market analysis, recruitment pipelines, yield strategies, onboarding, retention, persistence, completion, and post-completion outcomes within broader institutional strategy rather than as a standalone function. Contributes to college-wide student success, equity, and enrollment initiatives with a military-connected student lens.
Operational Leadership
- Provides leadership and oversight for all military and veteran services, including orientation, advising coordination, benefits certification support, transition assistance, academic and career navigation, and referral to campus and community resources.
- Ensures programs and services are trauma-informed, culturally responsive, and aligned with best practices for serving military-connected learners. Develops and scales engagement opportunities that foster belonging, connection, and leadership development among military-connected students. Oversees the operation and strategic use of any designated veterans or military-connected student spaces.
- Ensures institutional compliance with all applicable federal, state, and VA education benefit regulations, including GI Bill programs and state military education benefits. Monitors regulatory changes and assesses institutional impacts; recommends policy, process, and system updates as needed.
- Provides leadership, supervision, coaching, and professional development for staff supporting military-connected students. Develops and manages budgets, grants, and external funding related to military and veteran services. Identifies and pursues external funding opportunities, partnerships, and grants that advance military-connected student success.
Partnerships & Collaboration
- Partners with Marketing and Communications to develop targeted, multi- channel outreach and recruitment strategies for military-connected students. Builds and maintains relationships with military installations, National Guard and Reserve units, veteran service organizations, workforce partners, and community-based agencies. Represents the college at military, veteran, and community events to promote educational pathways and services.
- Collaborates with Workforce Development and Academic Affairs to align military-connected student recruitment with high-demand career pathways and credit-for-prior-learning opportunities.
- Serves as a key partner to Financial Aid, Enrollment Services, and Records to ensure accurate, timely, and student-centered certification and reporting processes.
- Serves as the institutional advocate for military-connected students, ensuring their needs are integrated into college-wide policies, initiatives, and technology implementations. Collaborates with advising, counseling, disability services, basic needs support, and academic units to coordinate holistic, wraparound support.
Assessment, Reporting, & Continuous Improvement
- Leads assessment efforts for military and veteran services, including student feedback, service utilization, and outcome evaluation. Prepares reports, presentations, and briefings for executive leadership, governance bodies, and external stakeholders. Uses evidence-based practices and national benchmarks to inform program design and improvement.
Culture of Respect
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Minimum Qualifications
- A Bachelor's degree from an accredited institution
- Five (5) years of progressively responsible experience in higher education or a related field. Demonstrated experience serving military-connected students and working with VA or military education benefits.
- State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
- An appropriate combination of education, training, coursework, and experience may qualify a candidate.
Full Time/Part Time: Full time
Scheduled Hours: 40