Ensure that record-keeping, access and security procedures
reflect accreditation standards, privacy laws and best
practices.
Manage, supervise, train and coordinate the work and priorities
of the Operations Team. Ensure that processes and procedures are
followed and that efficiency and quality standards are established,
communicated and evaluated.
Oversee policies for tracking and coding information and work
in collaboration with Enrollment Management staff on best practices
for tracking and evaluating outcomes and effectiveness.
Ensure that information flows between systems in a logical,
efficient and accurate way, working in close coordination with IT
partners and other campus system managers to optimize the
integration of all technology and data platforms for Undergraduate
and Graduate Admissions.
Manage data in the Slate CRM database and SIS/ERP systems,
including Power Campus and Colleague, to eliminate duplicate
records and maintain healthy databases. Perform quality control
audits to ensure the integrity of data in our systems across all
platforms.
Work in close collaboration with admission staff, including the
Vice President, Directors of Undergraduate and Graduate Admission,
Communications Specialist, Assistant Director of Programs and
Events, and Associate Director of Undergraduate Admission.
Manage third-party vendor relationships associated with
operations and communications.
Maintain and revise procedural manuals, software applications
and other processes related to Slate, admission processing and
operations.
Manage the recruitment, selection and training of Operations
staff and student employees, including hiring and payroll.
Perform daily, weekly, monthly and yearly audits of data to
ensure data integrity; work with the operations team to resolve
short- and long-term issues by conducting or assigning cleanup,
identifying patterns of problems and introducing new processes that
improve data integrity.
Perform other duties as assigned.
Required Skills/Abilities
- Possess excellent verbal and written communication skills
across various platforms and in different situations.
- Excellent interpersonal skills with the ability to manage
sensitive and confidential situations with tact, professionalism
and diplomacy and work with individuals at all levels of the
university.
- Excellent time management and organizational skills with
heightened attention to detail.
- Strong analytical and problem-solving skills and the ability to
resolve conflicts.
- Proficient with Microsoft Office Suite, Slate, Power Campus and
related software.
Education and Experience
- A bachelor’s degree is preferred.
- At least three years of experience in university admissions is
preferred.
- Previous experience with Slate or other student information
systems is preferred.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a
computer.
- Must be able to lift up to 15 pounds at times.
- Ability to attend and preside over meetings and events, both in
person and online.
Work Schedule
- In person at the Hickory campus.
- Standard office hours are Monday-Friday, 8 a.m.-5 p.m.
- Occasional evening and weekend work is required as job duties
demand.
Behavioral Expectations
- Maintain high integrity, confidentiality, and ethical
standards.
- Maintain a healthy and safe environment.
- Maintain and contribute to a professional, respectful,
courteous, diverse, equitable, and inclusive environment
- Treat other individuals with dignity, respect, and
kindness.
- Adhere to all university policies, procedures, standards,
values, and comply with all federal, state, and local laws.
Position requirements in the role description outlined above
indicate the minimum level of knowledge, skills, and/or abilities
deemed necessary to perform the job competently. Role descriptions
are an overview of the duties, responsibilities, and requirements
of the position and are not intended to be construed as an
exhaustive list for the position. Employees may be required to
perform other job-related assignments as requested and acquire new
skills and responsibilities. Lenoir-Rhyne University reserves the
right to modify, add, remove, or waive the responsibilities,
duties, and skills required of the position.
Application Process
While completing the application, candidates will be prompted to
submit:
- Resume
- Cover letter
- Three professional references
References will only be contacted for finalists, and candidates
will be notified in advance.
The university’s mission, vision, and values statements may be
reviewed using
About
LR .
Lenoir-Rhyne University promotes a welcoming campus environment
that is integral to the university's commitment to excellence in
engagement and education. We are particularly interested in
candidates who have demonstrated experience nurturing a welcoming
community, working with faculty, staff and/or students from all
walks of life and/or incorporating varied perspectives and
traditions in their current or previous positions. This commitment
is rooted in our Lutheran tradition of fostering wisdom, nurturing
vocation and preparing students for lives of purpose while serving
the common good.
About Lenoir-Rhyne University
Lenoir-Rhyne University is a co-educational, private, comprehensive
institution founded in 1891, with its traditional campus located in
Hickory, North Carolina, a city of more than 40,000. The university
has additional graduate centers in Asheville, N.C., and Columbia,
S.C. Situated in the foothills of the Blue Ridge Mountains, Lenoir-
Rhyne is less than an hour’s drive from Charlotte, and the
Hickory-Lenoir-Morganton Metropolitan Statistical Area has a
population of about 365,000. The university now offers more than 45
undergraduate and 20 graduate degree programs to approximately
2,400 students. Lenoir-Rhyne University seeks to liberate mind and
spirit, clarify personal faith, foster physical wholeness, build
community, and promote responsible leadership for service to the
world. Affiliated with the Evangelical Lutheran Church in America
(ELCA), Lenoir-Rhyne is open to people from all religious and
non-religious backgrounds.
Non-Discrimination and Equal Opportunity Policy
Lenoir-Rhyne University is committed to providing a workplace and
educational environment, as well as other benefits, programs, and
activities that are free from discrimination, harassment and
retaliation.
LR is committed to creating a safe campus environment for all
members of the LR community, including, but not limited to, those
who identify as transgender and gender non-conforming. To that end,
LR does not discriminate on the basis of race, religion, color, sex
(including sex stereotypes and sex characteristics), ethnicity,
national origin, physical or mental disability, age, marital
status, pregnancy or related conditions, sexual orientation, gender
identity, gender expression, veteran or military status or any
other characteristic or status protected by applicable law.
To ensure compliance with federal and state civil rights laws and
regulations and to affirm its commitment to promoting the goals of
fairness and equity in all aspects of the educational program,
activity and employment, LR has developed internal policies and
procedures that provide a prompt, fair and impartial process for
those involved in an allegation of discrimination or harassment,
and for allegations of retaliation.
LR values and upholds the equal dignity of all members of its
community and strives to balance the rights of the parties in the
grievance process during what is often a difficult time for all
those involved.
Visa sponsorship is not available for this position.
Lenoir-Rhyne University promotes a welcoming campus environment
that is integral to the university's commitment to excellence in
engagement and education. We are particularly interested in
candidates who have demonstrated experience nurturing a welcoming
community, working with faculty, staff, and/or students from all
walks of life and/or incorporating varied perspectives and
traditions in their current or previous positions. This commitment
is rooted in our Lutheran tradition of fostering wisdom, nurturing
vocation, and preparing students for lives of purpose while serving
the common good.
