Oversee the evaluation of the current processes and develop and accomplish measurable business process improvements. Design and apply improvement methods that will deliver specific and targeted results in rapid sequences and deployment of process improvements solutions.

Direct team to achieve improved quality care projects and initiatives. Identify resources, organizational and environmental factors, participants, and stakeholders, and develop plans that include logistics to accomplish specified outcome. Meet action plan goals according to schedule.

Continuously assess and improve processes considering various critical elements including quality, customer service, redundancy, efficiency, revenue, delivery, and outcomes. Continuously evaluate planning and executions throughout the project lifecycle.

Direct the initiation, planning, execution, observation, and control of processes in the impacted departments or unit.

Direct and maintain communications plan, documents, and reports. Prepare various reports, including executive reports, and presentations that include project plan, document update, schedule, performance, and outcomes.

Facilitate discussions and negotiations that achieve consensus on implementing recommendations within complex, integrated, and cross-functional environments. Build and secure support and resources for projects. Conduct qualitative and quantitative analysis throughout project lifecycle.

In collaboration of area leaders, create and execute comprehensive change management strategies related to projects and stakeholders. Apply various change management methodologies to create continuous improvement strategies that include work plans, performance metrics, and defined outcomes.

Develop performance metrics for each improvement plan and document progress and outcomes.

Coach and train staff and stakeholders on change management best practices and strategies to improve customer service and optimize business operations.

Use innovation to redesign processes to achieve efficiencies and effective use of resources.

Oversee implementation to integrate process changes into ongoing operations and report progress to senior leaders.

Perform other duties as assigned.

Qualifications :

Education: Bachelor's degree in business or related field. Master's degree preferred.

Experience: Eight (8) years of business operations with process redesign and utilization of quality improvement and/or change management strategies.

Supervisory Experience: Six (6) years in leadership or management role.

Certification/Licensure: Six Sigma or Lean or other Change Management and/or Project Management Professional (PMP) certification preferred.

Other: Financial disclosure reporting required by State of Maryland Ethics Commission.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

Knowledge, Skills, Abilities:

Thorough knowledge of position requirements. Thorough knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to support a mission and strategic vision. Instructional, training, and teambuilding skills to strengthen and cultivate relationships. Skill in consultation and change management. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Hiring Range $135,000 - $156,000, Commensurate with education and experience

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request . You may also contact leave_and_accom@umaryland.edu Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.

Oversee the evaluation of the current processes and develop and accomplish measurable business process improvements. Design and apply improvement methods that will deliver specific and targeted results in rapid sequences and deployment of process improvements solutions.

Direct team to achieve improved quality care projects and initiatives. Identify resources, organizational and environmental factors, participants, and stakeholders, and develop plans that include logistics to accomplish specified outcome. Meet action plan goals according to schedule.

Continuously assess and improve processes considering various critical elements including quality, customer service, redundancy, efficiency, revenue, delivery, and outcomes. Continuously evaluate planning and executions throughout the project lifecycle.

Direct the initiation, planning, execution, observation, and control of processes in the impacted departments or unit.

Direct and maintain communications plan, documents, and reports. Prepare various reports, including executive reports, and presentations that include project plan, document update, schedule, performance, and outcomes.

Facilitate discussions and negotiations that achieve consensus on implementing recommendations within complex, integrated, and cross-functional environments. Build and secure support and resources for projects. Conduct qualitative and quantitative analysis throughout project lifecycle.

In collaboration of area leaders, create and execute comprehensive change management strategies related to projects and stakeholders. Apply various change management methodologies to create continuous improvement strategies that include work plans, performance metrics, and defined outcomes.

Develop performance metrics for each improvement plan and document progress and outcomes.

Coach and train staff and stakeholders on change management best practices and strategies to improve customer service and optimize business operations.

Use innovation to redesign processes to achieve efficiencies and effective use of resources.

Oversee implementation to integrate process changes into ongoing operations and report progress to senior leaders.

Perform other duties as assigned.

Qualifications :

Education: Bachelor's degree in business or related field. Master's degree preferred.

Experience: Eight (8) years of business operations with process redesign and utilization of quality improvement and/or change management strategies.

Supervisory Experience: Six (6) years in leadership or management role.

Certification/Licensure: Six Sigma or Lean or other Change Management and/or Project Management Professional (PMP) certification preferred.

Other: Financial disclosure reporting required by State of Maryland Ethics Commission.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

Knowledge, Skills, Abilities:

Thorough knowledge of position requirements. Thorough knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to support a mission and strategic vision. Instructional, training, and teambuilding skills to strengthen and cultivate relationships. Skill in consultation and change management. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Hiring Range $135,000 - $156,000, Commensurate with education and experience

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request . You may also contact leave_and_accom@umaryland.edu Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.