Director of Campus Enterprises

Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

Campus Enterprises is committed to providing service excellence, delivering a quality experience to the campus community, enriching the student experience, and supporting student success. The division comprises several units, including Dining, Bookstore, Mail Services, Spartan Card, Vending, Parking, Transportation, Sustainability, and Real Estate, and is made up of over 350 full-time and contracted services staff. Campus Enterprises’ annual operating budget is approximately $30 million.

Position Summary

The Director of Campus Enterprises manages the development, operations, and facilities of the University’s auxiliary partners, including dining, bookstore, vending, and future partnerships. Reporting to the Associate Vice Chancellor for Campus Enterprises, the Director oversees all aspects of contracted auxiliary services units, ensuring that operations meet contract terms and objectives. This role involves developing operations and business plans for contracted auxiliaries, closely tracking financial performance and contract compliance to minimize institutional risk and maximize financial support. The Director ensures continuous improvement of all contracted auxiliary services and leads the development and implementation of new contracts to serve the campus community. Additionally, the Director ensures that all contracted auxiliary units are self-sustaining and meet revenue and university contribution targets. Responsibilities include collecting and analyzing auxiliary data, preparing reports, visualizations, and presentations, and using data to make informed decisions. The Director collaborates with internal customers and stakeholders to ensure service offerings meet evolving needs and provides strategic planning, policy review, budget formulation, financial management, workforce management, and overall administration of contracted auxiliary units. The Director assures quality services are delivered by contracted auxiliary unit staff and contractor partners and handles the escalation of key service and customer relations issues. As a member of Campus Enterprises’ leadership team, the Director engages in strategic planning and initiatives for Campus Enterprises and the division of Finance and Administration and participates in University committees and working groups as a representative of the department, division, or unit.

Minimum Qualifications

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 10 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 8 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications

• Certified Auxiliary Services Professional (CASP) through the National Association of College Auxiliary Services (NACAS)
• Experience creating and managing complex budgets.
• Working knowledge of food service and campus store operations on a university campus.
• Experience analyzing operational and budget data and making data-informed decisions.

Recruitment Range

$115,000-$130,000

Org #-Department

Dining Services - 57703

Job Open Date

10/02/2026

For Best Consideration Date

10/07/2026

Job Close Date

10/16/2026

Open Until Filled

No

FTE

1.000

Type of Appointment

Permanent

Number of Months per Year

12

FLSA

Exempt

Percentage Of Time: 25%

Key Responsibility: Strategic and Operational Leadership

Essential Tasks:

• Create and implement strategic plans to achieve long-term objectives for contracted auxiliary services.
• Oversee daily operations to ensure efficiency and effectiveness in service delivery.
• Monitor and evaluate operational performance, making adjustments as needed to improve outcomes.
• Allocate resources, including staff, budget, and equipment, to optimize operational efficiency.
• Develop and implement policies and procedures to guide auxiliary operations.
• Identify opportunities for process improvements and implement changes to enhance operational efficiency.
• Promote internal and external collaboration.

Percentage Of Time: 25%

Key Responsibility: Metrics, Performance Indicators & Reporting

Essential Tasks:

• Gather data from various sources, including external dining and bookstore systems, enterprise resource planning systems, and financial records.
• Ensure data integrity and accuracy by regularly updating and maintaining databases.
• Analyze data to identify trends, patterns, and areas for improvement in auxiliary services.
• Develop and monitor key performance indicators (KPIs) to measure the effectiveness of auxiliary services.
• Use data insights to support strategic planning and decision-making processes.

Percentage Of Time: 25%

Key Responsibility: Budget Management

Essential Tasks:

• Develop annual budgets, ensuring alignment with the University’s strategic goals.
• Develop long-term financial plans to ensure sustainability and efficient resource allocation.
• Oversee repair and renovations and capital improvement project budgets.
• Monitor and control departmental spending to ensure adherence to the budget, assuring good stewardship of University funds

Percentage Of Time: 25%

Key Responsibility: Partnership and Stakeholder Management

Essential Tasks:

• Ensure contracted auxiliary units operate successfully and remain self-sustaining, including achieving revenue and University contribution targets.
• Develop strategies to enhance and expand partnerships that align with the University’s auxiliary services goals.
• Address and resolve stakeholder issues or conflicts to maintain positive and productive relationships.
• Establish and maintain relationships with campus partners, developing a deep knowledge of stakeholder needs.

Physical Effort

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - O, Finger Dexterity - F, Reading - C, Writing - C, Eye-hand coordination - O, Vision-Color Distinction - O, Vision-Preparing/Analyzing figures - F, Vision-Visual inspection - O, Hearing - C, Talking - C, Standing - O, Sitting - F, Walking - O, Pushing/Pulling - R, Climbing-Stairs - O, Bending - O, Reaching - O

Work Environment

Driving - Car/Truck - O, Inside - C, Overtime - O