Director of Disability Programs and Resource Center (Administrator III)

San Francisco State University seeks an innovative leader to serve as its next Director of the Disability Programs & Resource Center (DPRC). Under the direction of the Associate Vice President for Disability Access and Student Well-Being (DASW), the Director is responsible for ensuring the provision of appropriate academic accommodations to 2,000+ students with documented permanent or temporary disabilities. As a designated campus official, this position oversees academic accommodation services for disabled students and the delivery of accommodated testing services; manages programs; develops and implements the overall budget for DPRC; represents the DPRC and accommodated testing services on campus and system-wide committees and advisory boards; and supervises professional staff.

Position Information

• Leads and manages SF State's efforts to implement the principles of universal design, along with federal and state disability access laws.
• Builds sustainable programs and activities that foster and support a learning-centered environment that draws on the expertise of disabled people.
• Plans, develops, implements, modifies and evaluates DPRC goals, objectives, policies and procedures; prepares statistical and narrative evaluation reports of program activities and outcomes.
• Administers and oversees guidance and accountability for DPRC by structuring the work effectively, defining the goals and objectives for the department, and facilitating strategies to achieve success.
• Analyzes and manages overall DPRC resources and budget; develops budget proposals that reflect anticipated demand for services while demonstrating good fiscal stewardship; and prepares written budgetary reports and projections as requested.
• Develops, directs and coordinates DPRC service delivery components including documentation of all DPRC policies and procedures.
• Responds to student accommodation determination appeals; reviews requests for accommodations assistance and directs appropriate action.
• Oversees DPRC's internal and external outreach programs including workshops, electronic and paper communications.
• Plans, develops, and implements policy, practices, and processes to deliver accommodated testing services using best practices and in compliance with federal and state mandates for approximately 1,500 - 2,000 exams per academic year.
• Liaises with campus partners and external agencies collaboratively, meeting the needs of students with disabilities (e.g., other educational institutions, public agencies, non-profit organizations, etc.).
• Maintains knowledge of current trends, industry standards, and best practices for providing reasonable accommodations to students with disabilities.
• Manages professional staff, space, and budgetary resources to efficiently and effectively deliver services.
• Serves as designated campus official and expert to direct, represent and consult on academic accommodation services for disabled students; provides disability accommodation expertise and representation to faculty, staff, campus work groups and committees.
• Consults regularly with campus ADA Compliance Officer and legal counsel regarding best practices for provision of accommodations to meet legal requirements. When appropriate, refers complaints to ADA Compliance Officer.
• Serves on key university committees - All University Committee on Disability; Action Care Team to manage situations involving students of concern, Emergency Operations Committee (EOC) as the Disability Lead, Accessible Technology Initiative (ATI Committee), Commencement/Convocation Committee etc.
• Establishes student learning outcomes and leads DPRC assessment activities.
• Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User-Friendly Principles.
• Promotes and ensures the application of human resources professional responsibilities and ethical standards.

Minimum Qualifications

• A Master's Degree in Rehabilitation Counseling, Disabilities Studies, Educational Psychology, Clinical Psychology, Higher Education Counseling, or similar field of study or equivalent experience/training, terminal degree preferred.
• Minimum three years' experience in disability management in a higher education student services program.
• Minimum of five years full-time professional leadership experience in a higher education student services program, including supervision, budget and resource management.
• Strong oral and written skills to communicate in a diverse environment at all levels, with tact and diplomacy to achieve program and campus goals.
• Skills to analyze interpret and incorporate into the context of daily work activities and decision-making the intent of the laws, policies, and practices regarding students with disabilities; knowledge of case law, court rulings, current practices and trends/developments in the field of disabled student services in postsecondary education.
• Skills to exercise judgment necessary to deal with confidential and sensitive information and to respond to complex student emergencies, providing appropriate intervention and referral.
• Supervisory experience including interdisciplinary team-building experience including leadership, work distribution, accountability, communication, decision-making, problem solving and conflict management skills.
• Knowledge of pertinent Federal and State statutes and regulations (e.g., Section 504 of the Rehabilitation Act of 1973, Americans with Disabilities Act of 1990) as applicable to the provision of accommodations to students with disabilities in a university setting.
• Experience with creating/maintaining accessible electronic and informational technologies.
• Proven experience in working successfully in diverse communities.
• Demonstrated ability to bring together and lead groups of people toward a common mission.

Preferred Qualifications

• Experience with physical, hearing, visual, learning and psychological disabilities and appropriate accommodations for each in a university setting.
• Management experience to develop, implement, and evaluate student service programs that meet the needs of a diverse population of students with disabilities including the skills to design and produce workshops and other training programs for students, faculty and staff.
• Knowledge of risk management practices.
• Strong analytical thinking, judgment and problem-solving skills to develop solutions to complex situations involving disabled student rights and institutional obligations.
• Demonstrated ability to encourage creativity and innovation.
• Experience with architectural and structural design concerning physical access.