Director of Drumlins Operations

Job Description:

The Drumlins Country Club Director manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry. Administers the clubs policies as defined by its Board of Directors. Develops operating policies and directs the work of all department managers. Implements and monitors the budget, monitors the quality of the clubs products and services, and ensures maximum member and guest satisfaction. Secures and protects the clubs assets, including facilities and equipment. Identify revenue enhancement opportunities such as new and improved services, expanded member offerings and incorporating the latest trends in club management.

The Director will tailor services to the Syracuse and local community and drive continual improvement aligning with best-in-class benchmarks and remain current with industry trends. Work closely with members of the country club and the Board members to ensure a smooth operation. Must rebrand its offerings to appeal to non-traditional members to retain and grow membership.

Education and Experience:

• Bachelors degree in business management, hospitality management, or related field of study from an accredited university, and a minimum of 7 years of progressively responsible experience in financial and facilities management, golf course management or an equivalent combination of education and experience is necessary.
• Previous experience of managing an operating budget with P&L responsibilities and managing direct reports.
• Expertise in service excellence and high-end recreational programs. Direct experience managing food and beverage operations as well as special events.

Skills and Knowledge:

• Must possess exceptional written and verbal communication skills
• Must be extremely organized, efficient, and detail-oriented
• Must have exceptional customer service skills
• Must be highly motivated, goal driven and a self-starter
• Highly polished interpersonal skills, with the ability to connect with people easily and quickly
• Must exercise excellent independent judgement in assessing situations and making decisions
• Ability to establish and maintain effective working relationships

Responsibilities:

• Implements general policies established by the Board of Directors and directs their administration and execution.
• Coordinates the development of the clubs long range and annual (business) plans.
• Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
• Plans, develops and approves specific operational policies, programs, procedures and methods in concert general policies.
• Supervises a team of exempt and non-exempt staff, and seasonal temporary employees.
• Consistently assures that the property is operated in accordance with all applicable local, state, and federal laws.
• Oversees the care and maintenance of the propertys physical assets and facilities.
• Ensures the highest standards for food, beverage, sports, recreation activities and other property services.
• In collaboration with Club Controller, develops, maintains, and administers a sound business, strategic, and organizational plan for the property which includes an operating/capital budget and marketing plan.
• Analyzes financial statements (income and expenses) relative to budgeted goals and takes corrective measures as necessary.
• Directs the creation and coordination of the propertys marketing strategy in conjunction with the designated Membership Manager & Auxiliary Services Marketing Manager.
• Works with the appropriate department managers to create and conduct player development programs to attract golfers, tennis players, and swim members to the facility.
• Maintains membership with the Club Managers Association of American and other professional associations.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Participates in outside activities that are judged appropriate and approved by the Board of Directors to enhance the prestige of the club; broadens the scope of the clubs operation by fulfilling the public obligations of the club as a participating member of the community.
• Maintains positive and productive relationships between the facility and its board of directors, members, guests, employees, community, and other stakeholders.
• Attends and participates in the Drumlins monthly Board of Directors meetings, provides updates as required.