Director of Estates (Operations)

The Role:

Reporting to the Chief People Officer, you will provide strategic and operational leadership across Campus & Building Management Services & Commercial Services, bringing together operational excellence, customer experience, commercial performance, safety, resilience and continuous improvement into one integrated operational function.

You will play a critical role in delivering the Estates & Facilities Directorate Plan 2025 - 2030 helping to create a high performing, safe, sustainable and customer focused campus environment that supports the University's Manchester 2035 strategy.

You Will:

• Lead large scale operational services across Campus Security & Support, Environmental Services, Campus Operations, Building Management and Commercial Services.
• Provide strategic leadership for Hospitality, Catering, Retail, Conferences & Venues, driving commercial performance, customer experience and sustainable income growth.
• Lead operational and cultural transformation programmes, embedding service excellence, performance management and continuous improvement across all service areas.
• Develop and implement operational strategies, service standards, KPI's and assurance frameworks that improve efficiency, resilience and organisational performance.
• Provide senior leadership for campus security, emergency preparedness, business continuity and major incident response across a complex 24/7/365 environment.
• Lead significant operational budgets, supplier frameworks, procurement activity and contract management across a large and diverse operational portfolio.
• Drive innovation, digital capability and modern operational practices that enhance service delivery and campus experience.
• Build strong relationships across the University and with external stakeholders including regulators, emergency services, commercial partners and sector networks.

This is a role for a leader who combines operational credibility, commercial acumen and strategic leadership, with the ability to lead complex services at scale and deliver meaningful organisational improvement within a highly visible environment.

You Will Bring:

• Significant senior leadership experience within a complex operational environment, ideally spanning estates, facilities, commercial services, hospitality, security or campus operations.
• A strong track record of leading large, multi disciplinary operational teams across customer facing and business critical services.
• Experience of driving operational performance, customer experience, compliance, resilience and commercial delivery.
• Strong financial and commercial capability, including budget management, supplier oversight, contract management and income generating services.
• Proven experience leading within highly regulated environments, with strong understanding of health & safety, risk management, emergency preparedness and business continuity.
• Excellent stakeholder engagement and influencing skills, with the credibility to operate effectively at executive and strategic levels.
• The ability to balance operational detail with strategic oversight, leading services that directly shape the daily experience of students, staff and visitors.

Why Join Us:

This is an opportunity to shape the future direction of Estates & Facilities. You will play a pivotal role in delivering transformational change across a major estate, helping to build a digitally enabled, sustainable and high performing organisation that supports the University's Manchester 2035 strategy.