"Director of Graduate Studies Operations"

Director of Graduate Studies Operations

Company: Wartburg College

Job Location: [not specified]

Category: Admissions and Enrollment

Type: Full-Time

Function of Position:

Responsible to the Associate Dean for Graduate Studies for graduate student recruitment; policy and process development and implementation; program and student support; and community outreach and event planning. This position provides strategic direction in proposing and implementing necessary infrastructure to support graduate programs and graduate studies.

Principal duties and responsibilities:

1. Serve as primary liaison with graduate enrollment marketing partners and deploy strategic communications for graduate student recruitment.
   • Research/benchmark trends in graduate student recruitment and make recommendations for recruitment strategy adaptation based on findings.
   • In collaboration with graduate studies team, Strategic Marketing and Communication, and enrollment marketing partners:
     • Run queries, build lists and create/launch strategic email campaigns utilizing Slate CRM
     • Purchase names and manage lists of prospective students.
     • Call prospective students
     • Send mailings
     • Develop and implement social media plans for graduate programs.
   • Serve as initial point of contact for prospective graduate students. Collaborate with Graduate Program Directors in engagement of prospective students.
   • Collect experiences of current students to help translate into marketing materials.
   • Coordinate announcements for The Juice, Knightline and other communication outlets.
   • Create and implement strategic outreach efforts to organizations that may be interested in the Learning Alliance Program including maintaining agreements and expectations; serve as primary point of contact.
2. Research best practice and make recommendations for graduate student success infrastructure. Create and maintain policies that support graduate student recruitment and success, including:
   • Graduate Calendar.
   • Graduate Student Handbook.
   • Graduate Assistantship program (collaborating with Human Resources, Financial Aid, Residential Living, Business Office, and other relevant departments).
3. Student Support
   • Assist with student onboarding processes such as access to campus systems, Canvas access, etc.
   • Assist in recruitment, training and supervision of student employees.
   • Provide support to Graduate Assistants.
4. Community Outreach and Event Planning
   • Schedule and promote informational webinars.
   • Coordinate visits to campus by prospective students or partner organization (example Leadership Iowa)
   • Coordinate logistics associated with graduate recruitment events (examples include Grad Finale, Career Fairs, Leadercast sponsorship, DisruptHR and other Cedar Valley events) and webinars.
   • Represent the program at career fairs, visit days, on Zoom webinars, and with other presentations.
   • Oversee organization and logistics of events such as graduate student hooding ceremony and end-of-year celebrations/banquets.
5. Program Support
   • Vision, strategize and project Graduate Studies budgets in collaboration with Division of Finance and Administration.
   • Collect/coordinate Graduate Assistant descriptions.
   • Engage with graduate applicants in collecting materials to ensure completed application files.
   • Communicate professionally to answer phone calls, schedule meetings, and respond to student and professional inquiries.
   • Coordinate and manage databases and reports for graduate programs.
   • Coordinate with Business Office and Financial Aid Office on student tuition rates.
6. Strategic Visioning
   • Collaborate with Associate Dean for Graduate Studies and Graduate Program Directors in creating multi-year strategic plan for graduate studies.
   • Collaborate with the Associate Dean for Graduate Studies in assisting with future feasibility studies.
7. Other duties as assigned.

Required Qualifications:

Bachelor’s degree. Minimum of three years of higher education work experience. Experience utilizing software to manage constituent engagement and reporting. Demonstrated high levels of initiative, experience communicating with a variety of constituents, ability to manage multiple priorities, and commitment to innovation and collaboration.

Preferred Qualifications:

A master’s degree in leadership, student affairs or related field. Prior work supporting graduate students. Evidence of new program/process development. Experience utilizing Slate or similar software.

Application Procedure:

Please upload the following by visiting Job Openings | Wartburg College: 1) resume 2) a letter of interest including a statement regarding qualities within the context of the Wartburg College mission 3) contact information for three references. See www.wartburg.edu for further information about the college and the city of Waverly. Screening begins immediately and continues until position is filled.

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