"Director of IT Customer Service"

The Director of IT Customer Service provides leadership for NCSSM's customer-facing IT operations across both campuses. This role is responsible for cultivating a customer-centric service culture while managing a diverse team of IT professionals who deliver comprehensive support spanning help desk services, hardware deployment and maintenance, software licensing and support, and technical guidance of all kinds. The director oversees four full-time staff members, establishing service standards, implementing best practices, and ensuring consistent high-quality customer support throughout the institution.

This position requires a collaborative leader who can bridge technical operations with user needs, proactively identify emerging requirements, and implement innovative solutions to fulfill the missions of ITS and NCSSM in general. This director anticipates organizational technology needs, mitigates potential risks, and develops forward-thinking strategies to continuously improve IT service delivery. Additionally, this role manages a portfolio of projects ranging from immediate operational improvements to strategic initiatives with long-term institutional impact, requiring thorough organizational abilities, a strong work ethic, and exceptional communication skills when engaging with faculty, staff, students, and executive leadership.

Education can be substituted year-for-year with additional experience. Master’s degree and 1-2 years of relevant experience, or bachelor’s degree and 2-4 years of relevant experience.

Please visit the NCSSM Careers website for more information.