"Director of Military and Veterans Services (Reg FT)"

General Summary

This position leads military and veteran services operations across the college. Develops, implements and manages program initiatives toward enrollment and quality service to all military veterans, active duty and dependents attending CCAC. Serves as the college's primary School Certifying Official (SCO) to certify and track student enrollments and eligibility in the Veterans Administration system (VA Enrollment Manager). Ensures that CCAC is in compliance with all governmental regulation concerning veterans and their educational benefits. Engages regularly with veteran organizations and other constituencies throughout the City, County, and Commonwealth. Represents the college well and often in community events involving the military and veterans.

Minimum Requirements

Education: Master's degree.
Experience: A minimum of three years' experience in the management, organizational development and leadership of people in a service-related organization.
Required Licensure, Certification, Registration or Other Requirements: None

Competencies

• Excellent oral and written skills and be proficient in Microsoft computer software.
• Knowledge of and/or experience in student development is preferred.
• Experience in certifying veterans strongly preferred.
• Veteran status strongly preferred.

Knowledge, Skills, and Abilities

Knowledge of:

• Federal and State Regulations regarding the oversight of Veterans' Educational Benefit programs
• Local, State, and Federal Veterans Resources
• Department of Veterans Affairs - VA Enrollment Manager System
• Ellucian CRM, Navigate 360, or similar platforms
• Student Success and Program Effectiveness Assessment and Evaluation

• Understand the needs and expectations of active duty military students, veterans and their families.
• Work effectively with local, state and federal governmental organizations as well as military-related NGOs.
• Be a visionary leader with proven ability to influence and take initiative to ensure a successful and supportive multi-campus program.
• Work independently and exercise judgement and discretion as appropriate.

Essential Duties and Responsibilities

• Direct the operations of the Military and Veteran Services (MVS) Centers college-wide.
• Develop, implement and manage strategies and marketing for program.
• Prepare, maintain, and update departmental procedures and policies for compliance, operations, and staff activities.
• Act as the primary School Certifying Official (SCO) for all certifications through VA Enrollment Manager.
• Develop and maintain relationships with the Student Development offices within the college and the community to support the needs of the veteran student population.
• Manage MVS staff and provide structured timelines and prioritization for projects, duties, and reports. Responsible for staffing and training of MVS staff; ensure proper communication, staffing and compliance with policies and procedures. Work with staff to maximize opportunities for veterans.
• Develop grant proposals in the pursuit of supplemental funding.
• Support veteran student organizations.
• Conduct customized information sessions for veterans that address availability of resources for the veteran population; coordinate with veteran administration topics and subjects that are pertinent to Veteran students (e.g., Post 911 GI Bill).
• Serve as the primary point of contact for veteran students enrolling at the college in order to provide general support regarding housing and food assistance as well as other Human Service services.
• Conduct ongoing analysis regarding veteran data relating to program services.
• Collaborate with college staff, such as financial aid, supportive services, advising, counseling, tutoring, and student life in the coordination of veteran services.
• Maintain accurate records to show progress of each veteran or eligible person.
• Track, schedule and ensure Veteran funds are posted to students' accounts.
• Maintain and stay current on knowledge for processing completion of certifications paperwork.
• Input data to notify VA of any changes that impact the payment (decrease/cessation) of benefits.
• Attend annual local VA conferences for updates on program and regulation changes.
• Attend recruitment and outreach events for veterans.
• Oversee and maintain confidential files and paperwork related to financial aid, enrollment, applications, counseling services, or student information.
• Coordinate and publicize activities and events for veteran students on campus; Oversee and develop materials for promoting admission, enrollment, financial aid, and recruitment.
• Serve as a liaison for veteran students as they navigate through the admissions, financial aid, registration, and credit evaluation process.
• Maintain academic program lists for VA and other agencies to ensure all eligible programs are available to provide financial assistance to our students.
• Prepare both internal and external reports, including to assist with evaluation and review of various programs.
• Perform other duties as required or assigned.

Physical Requirements/Working Conditions

Needs to have reliable transportation with some evening and weekend work required. Ability to travel and work at other campuses and centers.

Clearances

Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check.