Job Description

Position Summary:

The Director of Operations is a strategic leader and operational architect responsible for driving the technology, process design, and analytics that power all MBA recruiting and admissions priorities at Rice Business. Reporting directly to the Assistant Dean for Recruiting and Admissions, the Director leads the Slate CRM ecosystem, oversees systems operations, and manages a dedicated team of CRM and operational professionals.

Special Instructions to Applicants:

All interested applicants should attach a resume and cover letter in the Supporting Documents of the application, preferably in PDF format, to avoid formatting issues. Applications submitted without these documents will not be considered.

Ideal Candidate Statement:

The ideal candidate is an operationally astute, highly focused leader who excels at translating complex strategy into seamless execution. This person thrives at the intersection of technology, process design, and team leadership, bringing a pragmatic and solutions-oriented approach to every challenge. The ideal candidate is characterized by exceptional attention to detail and rigorous project management capabilities, taking pride in designing systems that run with accuracy and integrity. The candidate is an innovator and problem-solver equally comfortable crafting creative, forward-thinking solutions for the Slate CRM environment. The director is driven to achieve continuous improvement, proactively works to identify and resolve operational bottlenecks, leverages technology to streamline processes, and seeks to eliminate friction between internal stakeholders and prospective students.

This person brings a collaborative perspective to cross-functional partnerships across Rice Business. The ideal candidate elevates the technical capabilities of their direct reports, sets high standards for data integrity and operational excellence.

Workplace Requirements:

Rice Business primarily delivers residential classes and activities taking place almost daily between 7 am and 10 pm. We value a highly collaborative and community-based culture, with expectations to provide in-person support and services to all members of our community. Remote work options are limited. Most employment activities are required to be performed in-person and on-campus. This in-person approach is central to the successful achievement of our research and academic missions.

This position is exclusively on-site, necessitating all duties to be performed in-person at McNair Hall on a 5-day in-office schedule with an 8:30am – 5:00 pm workday. Remote work opportunities will be assessed and approved on an as-needed basis following the successful conclusion of the probationary period

This position does include a high volume of professional events occurring both nights and weekends, along with extensive travel both domestically and internationally.

Business professional attire is often required, with the flexibility to shift to business casual on non-event, external-facing interactions.

Per Rice policy 440 , work arrangements may be subject to change.

Annual Hiring Range : $97,000 minimum, with hiring salary commensurate with experience and qualifications. *Exempt (salaried) positions under FLSA are not eligible for overtime.

Minimum Requirements:

• Bachelor’s Degree
  • No substitutions permitted
• Four or more (4+) years of CRM and or Data Management/Analysis
  • In lieu of the experience requirement, additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis.

Job Description

Position Summary:

The Director of Operations is a strategic leader and operational architect responsible for driving the technology, process design, and analytics that power all MBA recruiting and admissions priorities at Rice Business. Reporting directly to the Assistant Dean for Recruiting and Admissions, the Director leads the Slate CRM ecosystem, oversees systems operations, and manages a dedicated team of CRM and operational professionals.

Special Instructions to Applicants:

All interested applicants should attach a resume and cover letter in the Supporting Documents of the application, preferably in PDF format, to avoid formatting issues. Applications submitted without these documents will not be considered.

Ideal Candidate Statement:

The ideal candidate is an operationally astute, highly focused leader who excels at translating complex strategy into seamless execution. This person thrives at the intersection of technology, process design, and team leadership, bringing a pragmatic and solutions-oriented approach to every challenge. The ideal candidate is characterized by exceptional attention to detail and rigorous project management capabilities, taking pride in designing systems that run with accuracy and integrity. The candidate is an innovator and problem-solver equally comfortable crafting creative, forward-thinking solutions for the Slate CRM environment. The director is driven to achieve continuous improvement, proactively works to identify and resolve operational bottlenecks, leverages technology to streamline processes, and seeks to eliminate friction between internal stakeholders and prospective students.

This person brings a collaborative perspective to cross-functional partnerships across Rice Business. The ideal candidate elevates the technical capabilities of their direct reports, sets high standards for data integrity and operational excellence.

Workplace Requirements:

Rice Business primarily delivers residential classes and activities taking place almost daily between 7 am and 10 pm. We value a highly collaborative and community-based culture, with expectations to provide in-person support and services to all members of our community. Remote work options are limited. Most employment activities are required to be performed in-person and on-campus. This in-person approach is central to the successful achievement of our research and academic missions.

This position is exclusively on-site, necessitating all duties to be performed in-person at McNair Hall on a 5-day in-office schedule with an 8:30am – 5:00 pm workday. Remote work opportunities will be assessed and approved on an as-needed basis following the successful conclusion of the probationary period

This position does include a high volume of professional events occurring both nights and weekends, along with extensive travel both domestically and internationally.

Business professional attire is often required, with the flexibility to shift to business casual on non-event, external-facing interactions.

Per Rice policy 440 , work arrangements may be subject to change.

Annual Hiring Range : $97,000 minimum, with hiring salary commensurate with experience and qualifications. *Exempt (salaried) positions under FLSA are not eligible for overtime.

Minimum Requirements:

• Bachelor’s Degree
  • No substitutions permitted
• Four or more (4+) years of CRM and or Data Management/Analysis
  • In lieu of the experience requirement, additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis.