Director of Pharmacy and Pharmacist-in-Charge (PIC)

credentialing, financial performance, vendor relationships, clinical services, staff development, and community engagement. The Director will help establish the pharmacy as a sustainable, patient-centered operation that expands access to medications and integrated healthcare services. Examples of Duties Leadership and Pharmacy Operations · Provide strategic and operational leadership for all pharmacy services. · Direct daily pharmacy operations, including prescription processing, dispensing, counseling, medication management, workflow, staffing, inventory, technology, and customer service. · Develop operational priorities, performance goals, growth strategies, and new service lines. · Establish policies, procedures, workflows, quality controls, and business-continuity plans. · Advise Hampton WellNest leadership on pharmacy operations, regulations, reimbursement, financial performance, and growth opportunities. Pharmacist-in-Charge and Regulatory Compliance · Serve as the legally designated PIC and fulfill all requirements of the Virginia Board of Pharmacy. · Maintain the pharmacy permit and ensure ongoing inspection readiness. · Ensure compliance with federal and state pharmacy laws, DEA and controlled-substance requirements, HIPAA, medication-safety standards, and University policies. · Oversee medication procurement, storage, security, dispensing, inventory, recalls, returns, disposal, and controlled-substance accountability. · Maintain required records, policies, compliance calendars, and staff training. · Monitor regulatory changes and update pharmacy operations accordingly. Payer Contracting and Credentialing · Manage relationships and participation with commercial payers, Medicare programs, PBMs, pharmacy networks, and Pharmacy Services Administrative Organizations. · Oversee contracting, enrollment, credentialing, recredentialing, audits, and network-maintenance requirements. · Maintain pharmacy and pharmacist information through applicable systems, including CAQH, Availity, NCPDP, NPI/NPPES, PECOS, and other enrollment platforms. · Monitor reimbursement, rejected claims, underpayments, payer performance, and audit exposure. · Evaluate DMEPOS enrollment and other reimbursement opportunities when appropriate. Financial and Business Management · Assist with development and management of the pharmacy’s operating and capital budgets. · Monitor revenue, expenses, cost of goods, gross margin, payer mix, inventory investment, reimbursement, and contract performance. · Assist in the preparation of performance reports, and recommendations for new services or expansion. · Identify opportunities to improve operational efficiency, prescription capture, patient access, and financial sustainability. · Assist with managing wholesaler, vendor, equipment, technology, and supply-chain relationships. Clinical Services and Patient Care · Provide pharmacist services consistent with Virginia law and professional standards. · Support medication counseling, medication reconciliation, adherence, medication therapy management, immunizations, and other pharmacist-led services. · Collaborate with primary care, behavioral health, nursing, pharmacy, and other health professionals to promote coordinated care. · Develop services supporting chronic disease management, preventive health, population health, and health equity. · Maintain appropriate clinical documentation and quality standards. Personnel, Quality, and Community Engagement · Recruit, supervise, schedule, evaluate, and develop pharmacists, technicians, student pharmacists, and other pharmacy personnel. · Establish orientation, competency, training, and performance-management processes. · Develop and monitor performance indicators related to safety, access, prescription volume, reimbursement, inventory, patient satisfaction, clinical interventions, and financial performance. · Review medication incidents, complaints, audit findings, and operational concerns and implement corrective actions. · Build partnerships with healthcare providers, community organizations, payers, public agencies, and other stakeholders. · Support health fairs, immunization initiatives, medication education, student learning, interprofessional education, and community outreach. Typical Qualifications · Doctor of Pharmacy degree from an accredited institution. · Active, unrestricted Virginia pharmacist license, or eligibility to obtain licensure before appointment. · Eligibility to serve as PIC under Virginia requirements. · At least five years of progressively responsible pharmacy practice experience, preferably in community, ambulatory, retail, or integrated care. · Pharmacy leadership, management, or supervisory experience. · Strong knowledge of pharmacy law, regulatory compliance, medication safety, inventory management, purchasing, and personnel supervision. · Experience developing pharmacy policies, procedures, compliance systems, or operational workflows. · Strong analytical, communication, organizational, project-management, and interpersonal skills. Preferred qualifications include: · Previous experience serving as a PIC. · Experience opening, expanding, or restructuring a community or ambulatory pharmacy. · Experience with PBM and payer contracting, credentialing, reimbursement, Medicare enrollment, or PSAO relationships. · Experience with pharmacy budgeting, financial management, wholesaler relations, and business development. · Experience in community health, integrated care, population health, or services for underserved populations. · Immunization certification and current CPR/BLS certification, as appropriate. Supplemental Information This is a full-time, primarily on-site leadership position. Occasional evening, weekend, emergency, or community-outreach activities may be required. Important Core Competencies include: · Strategic and entrepreneurial leadership · Regulatory and compliance expertise · Clinical judgment and commitment to patient safety · Financial and operational management · Payer, credentialing, and reimbursement knowledge · Staff leadership and interdisciplinary collaboration · Community engagement and patient-centered care · Professional integrity, accountability, and attention to detail