Director of the Academic Achievement Center

Department:

Assistant Provost

Location:

Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College is a welcoming community and values collaboration from everyone. We strongly encourage individuals from all backgrounds to apply and join us.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts. This position is based on the Wellesley Hills campus.

Position Summary:

The ideal candidate will join a vibrant educational community, and have a desire and ability to serve a population of students with various needs and backgrounds.

The Director of the Academic Achievement Center (AAC) is a key leadership position within a dynamic and student-centered community and is responsible for the overall management and leadership of the Academic Achievement Center. The ideal candidate is a seasoned professional who is a thoughtful, strategic, and highly motivated leader, with strong strategic, technology, communication, and supervisory skills. The Director must be able to successfully coordinate multiple competing priorities and collaborate productively with key stakeholders at the College. Responsibilities include overall supervision of the AAC and its operations, and direct supervision of various NUP, MCCC, and AFSCME staff within the department. The Director ensures comprehensive professional development and training for team members, establishes clear and equitable practices within the department, and creates a welcoming and supportive environment for faculty, staff and students.

Key Responsibilities and Duties:

• Supervise team members, schedule staff, and coordinate the daily operations of the AAC to ensure that student needs are being met on all three campuses;
• Collaborate closely with the Assistant Provost and College leadership to manage and implement a strategic plan that supports student academic success, including evaluating services related to tutoring, classroom visits, workshops, programming, and testing within the AAC;
• Recruit, hire, and manage AAC staff, including tutors and learning specialists, in various academic disciplines in alignment with identified academic needs;
• Lead weekly staff meetings and manage an internal communication process to ensure that staff are knowledgeable and confident in expectations, updates, and processes;
• Meet individually with direct reports regularly as needed to provide communication and support in all areas of the AAC;
• With the Assistant Director, provide oversight for tutoring and other student success programs at the College.
• With the Assistant Director, provide oversight for the administration and coordination of testing services, including Accuplacer, make-up testing, challenge exams and other exams as may be integrated (including TEAS, CLEP, etc.).
• Develop and implement training curricula, providing tools/resources for learning specialists, AAC staff, and student tutors;
• Manage and forecast the departmental budget;
• Report outcomes regularly to appropriate college personnel;
• With Learning Services, Accessibility Resources, and the Center for Teaching and Learning, provide leadership in the Learning Commons;
• Coordinate effectively with Admissions, Advising, Student Development, Enrollment, and Academic Affairs to ensure a unified and comprehensive student learning experience from enrollment through completion;
• Ensure compliance within the department with College policies and practices;
• Handle various student situations with sensitivity and professionalism and use judgment to ascertain the need to escalate issues;
• Serve as a member of the Student Services and Enrollment Taskforce, President’s Council, and other committees;
• Utilize PeopleSoft, the college’s student information system, EAB navigate, Slate, TracCloud BlackBoard Ultra, Tableau, and other technology on a daily basis, and work with Office of Institutional Technology, Office of Institutional Effectiveness, the Assistant Dean of Advising Resources and Technology and others to improve and implement all college technologies;
• Attend relevant conferences, research trends in student support, tutoring, and testing;
• Represent the department at various College and external events and deliver presentations regarding departmental services.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Required Qualifications:

• Master’s degree with a minimum of 6-8 years of management experience in higher education or other relevant field;
• Must demonstrate progressive and broad experience in an academic student success setting;
• Possess excellent leadership and problem-solving skills; the ability to develop, motivate, and manage staff; a strong understanding of, and proficiency with, technology; demonstrated success collaborating within all levels of the institution;
• Knowledge of current trends and best practices in academic support and student success;
• Experience working in a public university, college, or community college;
• A strong commitment to student service.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Demonstrated professional growth with progressive scope of role and responsibility;
• Experience working in a unionized environment and supervising unit personnel.

Additional Information:

Salary Range: $107,000-117,000

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

Position Type: NUP

Deadline: September 6th, 2025 or after that until filled.

To Apply: Please include a letter of interest and resume with your online application.