Director of Ticket Operations - Athletics

Job Details

The Department of Athletics at West Virginia University is currently accepting applications for a Director of Ticket Operations.

About the Opportunity

This position is responsible for assisting the Assistant Athletic Director for Ticket Operations and Associate Athletics Director for Annual Giving and Ticket Operations to effectively and efficiently manage the operations of the Mountaineer Ticket Office which is accountable for the sale, allocation and distribution of all athletic event tickets and the collection and deposit of all ticket revenues; coordinating counter sales; acting as a liaison between ticket customers and the department of intercollegiate athletics.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays
• 24 annual leave (vacation) days per year or more based on years of service
• 18 sick days per year
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match
• Wellness programs

What You'll Do

• Manage all aspects of the ticketing process for football, generating more than $15 million dollars annually.
• Serve as the Mountaineer Ticket Office main liaison to the Athletic Business Office (ABO) on all cash handling, financial reporting and reconciliation efforts
• Manage the Mountaineer Ticket Office box office operation which includes the recording and processing of customer ticket orders using the Paciolan software system.
• Responsible for ensuring box office equipment is in good working condition.
• Coordinate and supervise the game day ticket sales workers and operations.
• Utilize ARMS for men's and women's basketball, football and varsity sports.
• Coordinate and prepare event parking sales bins for home football and basketball games
• Supervise Program Assistant III (1).
• Responsible for ensuring employee follows Mountaineer Ticket Office and WVU Foundation/Mountaineer Athletic Club policies and procedures.
• Report directly to the Assistant AD/Ticket Operations.
• Serve as the Mountaineer Ticket Offices main liaison to the Mountaineer Athletic Club as it relates to the processing and reconciliation of annual fund gifts.
• Develop and implement ticket and donor policies.
• Manage the allocation and assignment of football tickets for visiting teams.
• Manage the allocation and distribution of tickets provided to student-athlete guests and families.
• Manage the corporate partner (sponsor) ticketing process.
• Reconcile all ticket settlements for internal ticket accounts.
• Generate revenue and provide customer service by transacting ticket sales and processing MAC donations.
• Maintaining customer satisfaction, providing detailed information pertaining to tickets, and resolving problems in a proactive manner.
• Collect revenue by receiving and processing payments.
• Service existing accounts, obtains orders, and establishes new accounts by accepting orders from customers.
• Produce printed tickets by operating computer and printer to print tickets.
• Work with event security and game management to resolve ticket scanning issues at athletic events.
• Perform other job-related assignments as assigned.
• Maintain knowledge of and comply with all rules, regulations, policies and guidelines of West Virginia University, the Big 12 Conference and the NCAA.
• Represent the University on the highest professional level with dignity, integrity, and strength of character.
• Demonstrate a cooperative attitude towards all sports within the intercollegiate athletic program.
• Possess the ability to adapt to any situation, make decisions and work independently.
• Manage sensitive and confidential information related to student-athletes, coaches and staff utilizing discretion and correct decisions.
• Manage professional and personal time to handle time sensitive-issues, tight deadlines, extended hours beyond the normal workday, weekend work, and on-call availability.

Qualifications

• Bachelor's degree required.
• A minimum of four (4) years of experience involving ticket operations
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Maintain high standard of ethics and integrity related to intercollegiate athletics
• Knowledge of NCAA Division I intercollegiate athletics
• Strong working knowledge of NCAA and conference rules, regulations, policies and guidelines
• Demonstrated knowledge of ticket operations
• Demonstrated knowledge of cash handling procedures
• Exhibit strong creative, organizational and interpersonal skills
• Maintain knowledge of state and University policies and procedures
• Demonstrated ability to communicate in English complex information or instructions
• Demonstrated knowledge of correct English, grammar, spelling, punctuation and sentence structure
• Ability to function professionally under high stress and confrontational circumstances
• Ability to manage multiple tasks for extended period of time
• Ability to independently plan and organize work
• Proactive attitude towards work and assignments
• Demonstrated ability to maintain and develop personal contacts with outside groups
• Demonstrated knowledge of record keeping and adherence to schedule
• Ability to maintain proper unit punctuality standards, work extended hours including nights and weekends
• Knowledge of customer service standards and procedures
• Demonstrated skill to impart information with tact and diplomacy
• Demonstrated knowledge of fundraising concepts, and current tax laws
• Detailed knowledge of Paciolan ticketing and fund development systems
• Ability to stay abreast of development, marketing, promotional and sales trends impacting the affected area

Preferred Qualifications

• Master's degree
• Experience with Paciolan software systems.