"Director of Ticket Operations, Department of Athletics"

Job Description Summary

Implements strategic planning and manages the day-to-day operations within their areas of responsibility. Manages execution of the strategy of the functional or sub-functional area through a group of subordinate managers, supervisors, or individual contributors. Primary function is both operational and strategic.

Job Description

Essential Functions:

• Leads by example with high personal expectations and appropriate advocacy for the department.
• Sets development plans and goals for upcoming year for their team members.
• Contributes ideas and viewpoints on strategic and operational plans; develops annual departmental objectives and goals.
• Manages partnerships with SeatGeek, Fevo, and Paciolan.
• Manages the Coach’s Kid’s Program.
• Manages Game Day Ticket Office Staff and Ticket Office.
• Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
• Manages ticketing technology resources and implementation.
• Consults with others in functional area for input on decisions and receives input on decisions from Assistant/Associate Vice President/Department Head as needed to ensure alignment with functional strategy.
• Collaborates and works accordingly with many units across campus including but not limited to development, sales team, fan experience, digital, communications, and many others.
• Expected to build relationships with coaches, interdepartmental staff, and members across campus, along with keeping customer service as a top priority.
• Manages premium and seat right leasing payments and account tracking with all revenues associated by year.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree and five years of related experience.
• Knowledge of Paciolan Ticket System applications.
• Knowledge of NCAA rules as they pertain to intercollegiate ticket operations.
• Proficiency in Microsoft Office, the internet, and other relevant software.
• Ability to handle sensitive information in a confidential manner.
• Ability to present and display professional demeanor at all times.
• Excellent interpersonal, communication, and time management skills.
• Ability to organize workflow and coordinate activities.
• Manages staff and/or student workers.
• Budgetary responsibilities.

Preferred Education, Knowledge, Skills, Abilities:

• Master’s degree.

Accountabilities:

• Responsible for own work.

Physical Requirements:

• This position may require employees to stand for extended periods of time to complete task work.
• This position may require employees to sit for extended prolonged periods of time in order to complete task work.
• This position may require occasional lifting of items weighing 0-25lbs.

Additional Job Description

Time Type Requirement: Full time. Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement: The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants: If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.