Director, Student Financial Wellness

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Campus Marketing Statement

Lone Star College-System Office

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 5000 Research Forest Drive, The Woodlands, TX 77381.

Job Description

PURPOSE AND SCOPE:

The Director, Student Financial Wellness provides strategic leadership and oversight for Financial Literacy & Outreach and leads the Student Money Management Center (SMMC), delivering critical financial coaching, literacy education, emergency support, and financial wellness programming to students. This role oversees the development of educational, interactive, and engaging financial literacy and wellness outreach initiatives in collaboration with other departments within the Mental Health and Wellness area (Mental Health Services, CARE, Legal Services, and Student & Employee Wellbeing), as well as campus stakeholders and community partners. The Director designs, implements, and promotes comprehensive financial wellness programs that support student success. The position directly contributes to student success by addressing financial barriers, reducing past-due balances, and supporting retention, persistence, and completion. Moderate travel between Lone Star College (LSC) locations is required: occasional evening and weekend hours.

ESSENTIAL JOB FUNCTIONS:

1. Oversees the administration of student and employee mental health and wellness programing, developing and implementing departmental goals that align with the mission, vision, and values of Lone Star College (LSC) and continually assesses for the development of the department based on skills and technical knowledge. Proactively leads financial outreach, coaching, and awareness initiatives across LSC, ensuring students have access to timely, personalized support
2. Supervise the hiring, training, and ongoing professional development of full-time and part-time staff within the Financial Wellness department
3. Collaborates with the Student Accounts, Financial Aid, and academic departments to resolve account-related challenges and reduce barriers to student success. Manages a caseload of students with past-due balances, conducting proactive outreach to support retention, persistence and completion
4. Develops innovative financial wellness programming in collaboration with the Chief Mental Health Officer, Mental Health Services, CARE and Legal Services as well as campus Deans and Executive Directors to create and promote financial wellness initiatives and align departmental KPls and institutional goals
5. Provide structured, student-centered support to help college students navigate financial challenges and build financial capability while progressing toward academic success. This includes assessing students' financial needs, developing individualized financial action plans, delivering coaching or education, monitoring progress over time, and connecting students to campus and community resources such as financial aid, scholarships, emergency funds, academic advising, or student support services.
6. Provide and lead a team of peer counselors to provide one-on-one financial coaching to students, including guidance on payment options, budgeting, credit management, and financial aid navigation
7. Oversees and manages departmental budgets, monitors operational costs, and ensures effective resource allocation
8. Fosters partnerships with internal stakeholders, community agencies, area colleges, universities, and third party vendors to support financial wellness programming. Develops and disseminates financial wellness-related educational materials through various channels (e.g., website, social media, workshops, presentations, etc.)
9. Monitors and evaluates the effectiveness of programs and adjusts strategies as needed based on quantitative and qualitative feedback and data. Regularly tracks and assesses area performance metrics and strategizes ways to continuously improve student outcomes. Prepares and presents reports on program activities and outcomes as requested by the Executive Director of Student Legal Services and Financial Literacy and Legal Services and/or the Chief Mental Health Officer
10. Fosters partnerships with area colleges, universities, and community organizations to support graduate and undergraduate internships, and professional development opportunities for staff
11. Ensures compliance with institutional, state and federal policies
12. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven ability to lead and supervise staff, interns and peer counselors within college or university settings
• Strong leadership, decision-making, and organizational skills
• Excellent oral and written communication abilities, including public speaking
• Ability to effectively apply budgetary and fiscal planning technology
• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 7 years of related experience, or an equivalent combination of education and experience
• Experience must include at least 3 years in a management level position
• Experience in program development, and coordination

PREFERRED QUALIFICATIONS:

• Master's degree and at least 10 years of related experience
• Certified Personal Finance Counselor (CPFC) and Personal Financial Manager (CPFM)

Salary

Hiring salary range is $77,356-$88,960

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.